EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 16, Problem 3CSQD
Summary Introduction

Case Summary: U.S. NHTSA tends to independently test approx 2,400 tires to avoid accidents. Poor quality tires can costs millions to the manufacturer due to law suits and liability claims. Thus, G.T. and R. Company started testing its tires for severe road conditions to avoid any such costs.

Interpretation: To provide two examples for prevention, appraisal, internal and external failure costs.

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What is the distinction in quality management between internal and external  failure costs?
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