Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 1.7, Problem 13P
Summary Introduction
To determine: The operational definition of quality and the possibility for a 13 inch TV which is sold for $100 if it is of superior quality then a 35 inch console selling for $1,800.
Introduction: Quality of a product dictates its rate of success, being able to produce goods with fewer defects by businesses that pursue complete
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What is an operational definition of quality? Is it possible for a 13-inch TV selling for $100 to be of superior quality to a 50-inch console selling for $1,800?
What is an operational definition of quality? Is it possible for a 13-inch TV sellingfor $100 to be of superior quality to a 35-inch console selling for $1,800?
In evaluating the quality of a service, Nick noticed the staff was very knowledgeable and were able to explain all of the options clearly. This evaluation is based on the _____ component of service quality.
A.empathy
B.reliability
C.assurance
D.responsiveness
Chapter 1 Solutions
Production and Operations Analysis, Seventh Edition
Ch. 1.3 - Prob. 1PCh. 1.3 - Prob. 2PCh. 1.3 - Prob. 3PCh. 1.3 - Prob. 4PCh. 1.3 - Prob. 5PCh. 1.3 - Prob. 6PCh. 1.3 - Prob. 7PCh. 1.3 - Prob. 8PCh. 1.3 - Prob. 9PCh. 1.3 - Prob. 10P
Ch. 1.3 - Prob. 11PCh. 1.3 - Prob. 12PCh. 1.7 - Prob. 13PCh. 1.7 - Prob. 14PCh. 1.7 - Prob. 15PCh. 1.7 - Prob. 16PCh. 1.7 - Prob. 17PCh. 1.7 - Prob. 18PCh. 1.7 - Prob. 19PCh. 1.7 - Prob. 20PCh. 1.7 - Prob. 21PCh. 1.8 - Prob. 22PCh. 1.8 - Prob. 23PCh. 1.8 - Prob. 24PCh. 1.9 - Prob. 25PCh. 1.9 - Prob. 26PCh. 1.9 - Prob. 27PCh. 1.9 - Prob. 28PCh. 1.10 - Prob. 29PCh. 1.10 - Prob. 30PCh. 1.10 - Prob. 31PCh. 1.10 - Prob. 32PCh. 1.10 - Prob. 33PCh. 1.10 - Prob. 34PCh. 1.10 - Prob. 35PCh. 1.10 - Prob. 36PCh. 1.10 - Prob. 37PCh. 1.11 - Prob. 38PCh. 1.11 - Prob. 39PCh. 1.11 - Prob. 40PCh. 1.11 - Prob. 41PCh. 1.11 - Prob. 42PCh. 1 - Prob. 43APCh. 1 - Prob. 44APCh. 1 - Prob. 45APCh. 1 - Prob. 46APCh. 1 - Prob. 47APCh. 1 - Prob. 48APCh. 1 - Prob. 49APCh. 1 - Prob. 50AP
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Are quality techniques in the service industry well developed or fairly immature? If you believe they are immature, why do you think this is the case. justify your answer. Thanksarrow_forwardWhat is the necessity for quality assurance?arrow_forwardAre the grades you get in your various classes an example of quality control or of quality assurance? Explain your answerarrow_forward
- Suppose you're going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimensions, give an example on how would you judge the quality of the service.arrow_forwardSupppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions. a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness. b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness. c. Timeliness, Assurance, Needs, Reliability, and Empathy. d. Intangibles, Price, Location, Timeliness, and Needs.arrow_forwardSuppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the servicearrow_forward
- If “Most services are characterized by an encounter between a service provider and a customer” (Bordoloi, p. 95), then “This interaction, which defines the quality of the service in the mind of the customer, is called a ‘moment of truth’ (Bordoloi, p. 95). It is this “moment in time” when your customer “is evaluating the service and forming an opinion of its quality” (Bordoloi, p. 95). Each of these “moments of truth” is an opportunity “to influence the customer’s perceptions of the service quality” (Bordoloi, p. 95). What does this look like in your current or futurebusiness model? Describe some of your current or expected moments of truth. Once you have answered that, how will you continually change the “mind of the customer” to make sure these moments of truth positively impact your organization?arrow_forwardHow does the personal aspect of service complicate quality measurement?arrow_forwardDefine reliability. In your experience, what healthcare process have you found to be reliable? What process have you found to be unreliable? Explain what is different about the reliable process versus the unreliable process.arrow_forward
- How may management contribute to poor quality?arrow_forwardExplain what quality-related trade-offs might there be between having a single large, centralized produce-processing facility and having many small, decentralized produce-processing facilities?arrow_forwardNadia Algar is the overworked IT resource person for herdepartment. In the next round of computer purchases, sheis determined to recommend a vendor who does a betterjob of documenting possible errors in the system andwhose customer service line is more responsive to theneeds of her colleagues. Nadia compiled the followingdata over an eight-week observation period. Assuming40 hours per week, which computer vendor should Nadiapursue?arrow_forward
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