Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 17, Problem 2CQ
Summary Introduction
To determine: Whether denial of service probability decreases when servers are increased and nothing else are changed.
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A major retail store recently spent $24 million dollars on a large private satellite communication system that provides state-of-the-art voice, data, and video transmission between stores and regional headquarters. When an item gets sold, the scanner software updates the inventory system in real-time. As a result, store transactions are passed on to regional and national headquarters instantly, which keeps inventory records up to date. One of the store’s major competitors has an older system in which transactions are uploaded at the end of a business day. The first company feels that its method of instant communication and feedback allows it to react more quickly to changes in the market, giving the company a competitive advantage. For example, if an early winter snowstorm causes stores across the upper Midwest to start selling high-end (and high-profit) snow throwers quite quickly, the company’s nearest warehouse can prepare next-day shipments to maintain a good inventory balance,…
Once data entered into the data
warehouse, it cannot be modified anymore.
True
False
Which of the following statements will hold good in the case of a system with uncertainty in demand for service and in service times?
When the utilization of resources fall it is an indication of greater efficiency of the service
It is a good practice to plan for resource utilization levels more than 85%
Cost of waiting to get serviced is directly proportional to the cost of providing the service
None of the above
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- Services cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneityarrow_forward30) Which of the following represents a difference between products and services? Services are tangible You can hold only a limited amount of a service in inventory Services are produced and consumed at the same time Both a and b Neither a nor barrow_forwardWhich 3 of the following are benefits of electronic data interchange (EDI)? Saves money by eliminating need for paper-based transactions Creates a longer claims processing time frame Reduces risk of errors due to manual processes Saves time in the revenue cycle Requires additional clerical staff to process claimsarrow_forward
- Security is one of the main concerns of cloud computing O True O Falsearrow_forwardWhich of the following is NOT among the functions typically performed within the InfoSec department as a compliance enforcement obligation? Centralized authentication Policy Risk management Compliance/auditarrow_forwardContention works better with large network where the transmission volume is high * O True O Falsearrow_forward
- Please do not give solution in image format thanku John Kotter's 8-Step Change Model QUESTION 21 Which of the following is a source of complacency? Excessive spending No crises Low performance standards All of the above. None of the above.arrow_forwardAll services are identical and can be exactly repeated. True Falsearrow_forwardIt is the likehood of an event notn pushing through due to delays. Roll over risk People risk Prepayment risk Schedule riskarrow_forward
- Cooperatives provide their services to their members only, hence you have to become a member to avail their services. *True or Falsearrow_forwardIf data are not reliable, they are of little value. true or falsearrow_forwardWhich of the following is a key element of effective service management? The minimization of customer contact with service providers The alignment of service delivery with customer needs and expectations The use of technology to automate service delivery processes The focus on maximizing internal efficiencyarrow_forward
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