Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Question
Chapter 17, Problem 4PA
a)
Summary Introduction
To determine: The offered load.
b)
Summary Introduction
To determine: Implied Utilization.
c)
Summary Introduction
To determine: The capacity of process
d)
Summary Introduction
To determine: The probability that all 8 cars are rented at the same time.
e)
Summary Introduction
To determine: Customers served every hour.
f)
Summary Introduction
To determine: Utilization of cars.
g)
Summary Introduction
To determine: The number of cars required for 90% of the demand?
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A small bank is trying to determine the number of tellers to employ. The total cost of employing a teller is $100 per day, and a teller can serve an average of 160 customers per day. On average, 210 customers arrive per day at the bank, and both service times and interarrival times are exponentially distributed. If the delay cost per customer day is $500, how many tellers should the bank hire? (The “MMs Template with Economic Analysis” is attached for you to do the calculation. Report your input and final answer in the exam template file.)
Flow and waiting time through a process are affected by seasonal fluctuation in demand. What does this mean? If a corporation wants to limit the impact of this fluctuation, what steps can it take?
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