Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 17, Problem 2CQ
Summary Introduction
To determine: Whether denial of service probability decreases when servers are increased and nothing else are changed.
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A manufacturing facility stores spare parts for maintenance in a storage facility. Throughout theworking day, manufacturing personnel go to the storage facility to pick up supplies needed for theirjobs. The storage facility employees receive a request for supplies, on average, every five minutes fromthe manufacturing personnel. The average request requires 3.2 minutes to fill a request. Manufacturingpersonnel are paid $29.50 per hour and storage facility employees are paid $18.75 per hour. The storagefacility operates 8 hours per day. Base your costs on an 8-hour workday, the given arrival and servicerates, and the fact that when the manufacturing personnel are at the storage site picking up parts – theyare unable to complete their normal job in manufacturing.a) What is the system cost per day (to the nearest $) if there is only 1 storage facility employeeworking?b) What is the system cost per day (to the nearest $) if there are 2 storage facility employeesworking?c) What is the system…arrow_forward1)Which of the following statements will hold good in the case of a system with uncertainty in demand for service and in service times? A)When the utilization of resources fall it is an indication of greater efficiency of the serviceB)It is a good practice to plan for resource utilization levels more than 85%C)Cost of waiting to get serviced is directly proportional to the cost of providing the serviceD)None of the above PS: Option B is wrong!!!arrow_forwardCustomer value segmentation is the practice of matching service level to the profitability of the client. Question 10 options: True Falsearrow_forward
- An order which is being processed on the shop floor but is not yet finished is called open order. Select one: a. False b. Truearrow_forwardThe traditional function of the MIS department centers on the idea that end users do not have the required technical expertise to address IT issues. Group of answer choices True Falsearrow_forwardIt is the likehood of an event notn pushing through due to delays. Roll over risk People risk Prepayment risk Schedule riskarrow_forward
- A major retail store recently spent $24 million dollars on a large private satellite communication system that provides state-of-the-art voice, data, and video transmission between stores and regional headquarters. When an item gets sold, the scanner software updates the inventory system in real-time. As a result, store transactions are passed on to regional and national headquarters instantly, which keeps inventory records up to date. One of the store’s major competitors has an older system in which transactions are uploaded at the end of a business day. The first company feels that its method of instant communication and feedback allows it to react more quickly to changes in the market, giving the company a competitive advantage. For example, if an early winter snowstorm causes stores across the upper Midwest to start selling high-end (and high-profit) snow throwers quite quickly, the company’s nearest warehouse can prepare next-day shipments to maintain a good inventory balance,…arrow_forwardDelivery Speed is a Competitive Dimension that relates to making a product or delivering a service cheap. Question 19 options: True Falsearrow_forwardThere can be no more than two firms on the efficient frontier. True or falsearrow_forward
- Transactions are the basic components of business operations and are, therefore, the primary subject matter of internal control. * FALSE TRUEarrow_forwardThe concept of service recovery is to make the service provider responsible to fix and make good on a service failure. True Falsearrow_forwardThis effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location. Select one: Network effect Timeliness Effect Dynamic Effect Connected Effectarrow_forward
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