Operations Management
13th Edition
ISBN: 9780136860419
Author: Lee Krajewski
Publisher: Pearson Education
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Chapter 17, Problem 6P
Summary Introduction
To determine: The reliability of the given production process.
Introduction: Reliability is a degree, where the performance of a product would reach the expected period of time. Reliability helps to mitigate or protect a product over time.
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Question 2
a) Explain the different costs of quality and use Pizza Hut as an example.
Comment on the statement "Run until it breaks". Describe the advantages and
disadvantages of this.
b)
Explain two (2) ways improving reliability of a system.
c)
Question 9
Quality impacts:
O Product design
O The supplier
O Maintenance
O The customer
O All are true
QUESTION 6
Which of the following is not a typical source for new product ideas:
Brainstorming session
Outsourcing
Reverse engineering
Customer input
Alpha testing
Chapter 17 Solutions
Operations Management
Ch. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQCh. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQ
Ch. 17 - Prob. 1PCh. 17 - Prob. 2PCh. 17 - Prob. 18PCh. 17 - Prob. 19PCh. 17 - Prob. 3PCh. 17 - Prob. 4PCh. 17 - Prob. 5PCh. 17 - Prob. 6PCh. 17 - Prob. 7PCh. 17 - Prob. 8PCh. 17 - Prob. 9PCh. 17 - Prob. 10PCh. 17 - Prob. 11PCh. 17 - Prob. 12PCh. 17 - Prob. 20PCh. 17 - Prob. 13PCh. 17 - Prob. 21PCh. 17 - Prob. 14PCh. 17 - Prob. 15PCh. 17 - Prob. 16PCh. 17 - Prob. 17PCh. 17 - Prob. 22PCh. 17 - Prob. 1.1VCCh. 17 - Prob. 1.2VCCh. 17 - Prob. 1.3VC
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- QUESTION 2 a) Assess and discuss major expenses related to run to fail maintenance. In your opinion, should we deploy run to fail strategy on critical equipment b) In your own words, elaborate your understanding on the fundamental of effective maintenance. Give adequate arguments to support your pointsarrow_forwardPerformance standards are the benchmarks against which performance is measured. Question 3 options: True Falsearrow_forwardQUESTION 1 Which stage of the SDLC that users can finally interact and provide their feedback with the system? O a. Feasibility analysis O b. Beta version O c. Definition phase O d. Alpha versionarrow_forward
- Question 1a: What happens if there is a shortage in a component? What data is needed to assess the impact of this? Question 1b: Even if a firm experiences a supply disruption, it may not experience a shortage directly. Why? Question 1c: Suppose TTR on your own = 12 weeks, and TTR to switch to an outside supplier = 9 weeks. How would the TTS compare to the Time to Recover (TTR)? Question 1d: What measures could be taken to prevent or mitigate impact of shortage of critical components?arrow_forwardQuestion 1(b) I. List the steps involved in developing the house of quality. II. Briefly explain the reliability tasks in generic reliability program.arrow_forwardWhat Is Quality Management System? Explain the types of QMS in organisations? (10 marks)arrow_forward
- Question 3 In model M/M/ s =4 / FCFS / 0 / 00, with A = 3, and u = 10 the P(j 2s) is? O a. PU 2s) = 0.03 O b. PU 25) = 0.00 O C. P( 2s) = 0.5 O d. Pj 25) = 4arrow_forwardQ. Balanced scorecard is a MYTH OR REALITY? Discuss with examples?arrow_forwardQuestion 1 A ton-mile is A rate measSure fro trucks A rate measure for marine carriers The movement of 2,000lbs of freight for one mile The movement of 2,000lbs of freight for one mile on railarrow_forward
- QUESTION 1(a) I. Explain the concept of reliability and function of reliability engineering. II. Give three (3) reasons for studying reliability III. State three (3) major steps to take to accomplish reliability engineering IV. What is product life cycle? State the stages involved in product life product.arrow_forwardQUESTION 15 Tradeoff analysis on different design concepts are performed and the data obtained are shown in Table Q15.1. The manufacturing cost of the design concept has been estimated and the reliability score of each design concepts has been ranked on a scale of 1-5. In both cases, low scores are considered good. The customer has agreed weighting factors of 55% for reliability and 45% for manufacturing cost. Table Q15.1: Trade-off data (low scores good) Design Concepts Reliability Score (15) Manufacturing Cost (Em) W B C Normalise the score by the maximum value, complete the trade-off and rank the options (1-best option) A D JA 4 410 VE B 3 507 C 2 483 D 1 438 E 2 457arrow_forwardQuestion 3 Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? A)Coordination meetings among the user departments to ensure that guest requests are quickly responded B)Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these C)Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order D)None of the above Question 4 Which of the following best describes the core benefit arising out of a lean implementation? A)The employees will be more aware of the problems in their work area B)The work place will become more cleaner and orderly C)The organization will be able to increase the output with the available resources D)The waste churning out of the process will increase Question 5 Which of the following statements is true with respect to the performance metrics useful for productivity…arrow_forward
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