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ISBN: 9781259852183
Author: Paige Baltzan, Amy Phillips
Publisher: McGraw-Hill Education
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Chapter 18, Problem 4MBD
Explanation of Solution
Challenges of Outsourcing:
- The challenges of outsourcing includes:
- Length of contract:
- It becomes difficult to break contract.
- It is difficult to forecast business requirements for several years.
- Loss of confidentiality:
- It may lose confidential information to wrong hands.
- Threat to competitive advantage:
- The trade secrets of company may get revealed.
- The vital information regarding business operations are shared among different entities.
- Length of contract:
Cultural, language and legal issues:
- The cultural challenges includes:
- Gender tolerance differences, religious beliefs, customs
- Social attitudes
- Work style difference and business relationships
- Location and time zone dealings
- Difference in labor cost
- The steps to mitigate these risks include:
- A common code of conduct should be generated while outsourcing.
- Time zone should be framed based on client side.
- The work style should be clearly mentioned...
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Chapter 18 Solutions
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