Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Textbook Question
Chapter 2, Problem 24P
Smith, Schroeder, and Torn (SST) is a short-haul house hold furniture moving company. SST’s labor force, selected from the local community college football team, is temporary and part time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
- Draw a bar chart and a Pareto chart using OM Explorer to identify the most serious moving problems.
- The manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. Ile has compiled the following list of issues that occurred during problem deliveries:
Truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items, drive got lost on route to address, ramp into truck was bent, no packing tape, new employee doesn’t know how to pack, moving dolly has broken wheel, employee late to work.
Organize these causes into a cause-and-effect diagram.
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Chapter 2 Solutions
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
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