Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 18P
Summary Introduction
Interpretation: The quality of service and nonrandom behavior in the process is to be determined.
Concept Introduction: The monitoring of the nonconforming units in sample in statistical quality control is done by the representation of the p-chart.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Pride Wheels is a 20-year-old company engaged in the manufacture and sale of patient Stretchers and patient wheel chairs. The company has built a reputation on quality and innovation. Although the company is one of the leaders in its field the sales have leveled off in recent years for the most recent six-month period sales actually declined compared with the same period last year the production manager Mr. Goodyear attributed the lack of sales growth to the economy, he was prompted to undertake a number of economic measures that included cuts in production costs a layoff in the design and product development departments. Although profits are still flat, he believes that within the next six months, the results of his decision will be reflected in increased profits.The general manager of sales, Mr. John is really concerned with customer complaints about the company's realistic line of working models. The moving parts on certain models have either got dis-engaged/failed to operate or…
Pride Wheels is a 20-year-old company engaged in the manufacture and sale of patient Stretchers and patient wheel chairs. The company has built a reputation on quality and innovation. Although the company is one of the leaders in its field the sales have leveled off in recent years for the most recent six-month period sales actually declined compared with the same period last year the production manager Mr. Goodyear attributed the lack of sales growth to the economy, he was prompted to undertake a number of economic measures that included cuts in production costs a layoff in the design and product development departments. Although profits are still flat, he believes that within the next six months, the results of his decision will be reflected in increased profits.The general manager of sales, Mr. John is really concerned with customer complaints about the company's realistic line of working models. The moving parts on certain models have either got dis-engaged/failed to operate or…
An automobile manufacturer plans to spend one billion dollars to improve the quality of a new model. The manufacturer expects the quality improvement program to eliminate the need for recall and reduce the costs for warranty repairs. The manufacturer’s experience has been, on average, 1.5 recalls for each new model at a cost of $300 per vehicle per recall.
The average cost per recall, if one is needed, is expected to increase by 10% for the new model. Costs for other warranty repairs are expected to decrease from $200 to $80 per unit. Sales of the new model were expected to be 500,000 units without the quality-improvement program. The firm believes that the proposed, well-advertised quality program expected to cost an additional $50 million will increase total sales to 650,000 units. The gross profit per unit on the new model sold is $5,000.
Required:
Would you recommend the proposed quality-improvement program? Please show all your computations to support your answer.
Chapter 3 Solutions
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Ch. 3 - Should a very pricey handcrafted object of beauty...Ch. 3 - Prob. 2DQCh. 3 - Prob. 3DQCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7P
Ch. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 19PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 31PCh. 3 - Prob. 1AMECh. 3 - Prob. 2AMECh. 3 - Prob. 3AMECh. 3 - Prob. 4AMECh. 3 - Prob. 5AMECh. 3 - Prob. 1VCCh. 3 - Prob. 2VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- An automobile manufacturer plans to spend one billion dollars to improve the quality of a new model. The manufacturer expects the quality improvement program to eliminate the need for recall and reduce the costs for warranty repairs. The manufacturer’s experience has been, on average, 1.5 recalls for each new model at a cost of $300 per vehicle per recall. The average cost per recall, if one is needed, is expected to increase by 10% for the new model. Costs for other warranty repairs are expected to decrease from $200 to $80 per unit. Sales of the new model were expected to be 500,000 units without the quality-improvement program. The firm believes that the proposed, well-advertised quality program expected to cost an additional $50 million will increase total sales to 650,000 units. The gross profit per unit on the new model sold is $5,000.arrow_forwardOne of the stages in the process of making denim cloth at the Southern Mills Company is to spin cotton yarn onto spindles for subsequent use in the weaving process. Occasionally the yarn breaks during the spinning process, and an operator ties it back together. Some number of breaks is considered normal; however, too many breaks may mean that the yarn is of poor quality. In order to monitor this process, the quality-control manager randomly selects a spinning machine each hour and checks the number of breaks during a 15-minute period. Following is a summary of the observations for the past 20 hours. Construct a c-chart using 3 limits for this process and indicate if the process was out of control at any time.arrow_forwardGarcia's Garage desires to create some colorful charts and graphs to illustrate how reliably its mechanics "get under the hood and fix the problem." The historic average for the proportion of customers that return for the same repair within the 30-day warranty period is 0.12 Each month, Garcia tracks 70 customers to see whether they return for warranty repairs. The results are plotted as a proportion to report progress toward the goal. If the control limits are to be set at twostandard deviations on either side of the goal, determine the control limits for this chart. In March, 5 of the 70 customers in the sample group returned for warranty repairs. Is the repair process in control? The UCLp equals and the LCLp equals (Enter your responses rounded to three decimal places.)arrow_forward
- Super metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forwardSuper metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forwardSuper metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forward
- Quality Engineering question What is Statistical Process Control? With what purpose is it used for? Please explain breifly with an example. Please answer in your own words.arrow_forwardNetwork Solutions, Inc, is an international company with their headquarters in Frankfurt, Germany and has branches in 120 countries in the world. Network Solution, Inc, is a worldwide leader in hardware, software and services essential to computer. Until recently, Network Solutions, Inc, used more than 50 different systems to measure performance within the firm, many employees did not receive a review. Fewer than 5% of all empolyees received the lowest category of ratings, and there was no recognition program in place to reward high achievers. Sales of computer hardware, and software started to decline so drastically from week to week, month to month and year to year in many outlets but they couldn't establish the reason behind the whole saga. Overall, it was discovered that performance problems were not being addressed, and tough pressure from competitors was increasing the costs of managing human performance ineffectively. In addition, quality initiatives were driving change in…arrow_forwardSam’s Long Life 60-watt light bulbs are designed to have a life of 1,350 hours with tolerance of ± 340 hours. A recent representative sample from the process that makes these light bulbs revealed a mean of 1,290 hours, with a standard deviation of 94 hours. Compute a. Compute the process capability ratio and the process capability index, and comment on the overall capability of the process b. Explain to what extent the process for producing Sam’s Long Life 60-watt light bulbs would have to be improved to achieve 4-sigma quality. c. show detail workarrow_forward
- Garcia's Garage desires to create some colorful charts and graphs to illustrate how reliably its mechanics "get under the hood and fix the problem." The historic average for the proportion of customers that return for the same repair within the 30-day warranty period is 0.09. each month, Garcia track 80 customers to see whether they return for warranty repairs. The results are plotted as a proportion to report progress toward the goal. If the control limits are to be set at two standard deviations on either side of the goal, determine the control limits for this chart. In March, 14 of the 80 customers in the sample group returned for warranty repairs. Is the repair process in control? The UCL Subscript p equals and the LCL Subscript p equals (Enter your responses rounded to three decimal places.)arrow_forwardManagement of Mittel Rhein AG of Köln, Germany, would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time- 0.7 daysWait time (from order to start of production) -16.6 daysProcess time -2.7 daysMove time -1.3 daysQueue time- 4.5 daysRequired:1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 3. What percentage of the throughput time was spent in non–value-added activities? (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue…arrow_forwardGE adopted Six Sigma from Motorola in 1995, Which of the following is not an advantage of using Six Sigma : Select one: A. A decrease in customer satisfaction B. Defect reduction C. Process improvement D. Product improvementarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.