EP BASIC BUS.STATS-ACCESS (18 WEEKS)
14th Edition
ISBN: 9780135989005
Author: BERENSON
Publisher: PEARSON CO
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Textbook Question
Chapter 3, Problem 65PS
One of the 111801 measures of the quality of service provided by an organization is the speed with which It responds to customer complaints A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor. a measurer and 15 installation crews. The business objective of the company was to reduce the time between when a complaint is received and when it is resolved. During a recent year. the company received 60 complaints concerning carpet installation. The data from the 50 complaints. organized in Furniture, represent the number of days between the receipt of a complaint and the resolution of the complaint:
a. Compute the mean
b. Compute the
c. Construct a boxplot Are the data skewed? If so, how?
d. On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved. what would you say? Explain.
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One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a frequency distribution and a percentage…
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a histogram and a percentage polygon.
One of the major measures of the quality of service provided by an organization is the
speed with which the organization responds to customer complaints. A large family-held
department store selling furniture and flooring, including carpet, had undergone a major
expansion in the past several years. In particular, the flooring department had expanded from 2
installation crews to an installation supervisor, a measurer, and 15 installation crews. A
business objective of the company was to reduce the time between when the complaint is
received and when it is resolved. During a recent year, the company received 50 complaints
concerning carpet installation. The data from the 50 complaints, represent the number of days
between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a cumulative percentage distribution and…
Chapter 3 Solutions
EP BASIC BUS.STATS-ACCESS (18 WEEKS)
Ch. 3 - The following set of data is from sample of n=5:...Ch. 3 - The following set of data is from sample of n=6:...Ch. 3 - The following set of data is from sample of n=7:...Ch. 3 - The following set of data is from sample of n=5:...Ch. 3 - Suppose that the rate of return for a particular...Ch. 3 - Suppose that the rate of return for a particular...Ch. 3 - Wired a magazine that delivers a glimpse into the...Ch. 3 - The operation manager of a plant that manufactures...Ch. 3 - Accounting to the U.S Census Bureau (census....Ch. 3 - The files Mobile Speed contain the overall...
Ch. 3 - The file Airport Rating contains the rating of...Ch. 3 - The annual NFL Super Bowl is the most widely...Ch. 3 - The AccountingPartners contains the number of...Ch. 3 - The file MobileCommerce contain the following...Ch. 3 - Prob. 15PSCh. 3 - Prob. 16PSCh. 3 - A bank branch located in a commercial district of...Ch. 3 - Suppose that another bank branch, location in a...Ch. 3 - Prob. 19PSCh. 3 - Prob. 20PSCh. 3 - The file Indices contains the total rate of return...Ch. 3 - In 2013 through 2016, the value of precious metals...Ch. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 24PSCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 26PSCh. 3 - The following is a set of data from a sample of...Ch. 3 - The following is a set of data from a sample of...Ch. 3 - The following is a set of data from a sample of...Ch. 3 - The following is a set of data from a sample of...Ch. 3 - Prob. 31PSCh. 3 - The file MobileCommerce contains the following...Ch. 3 - Prob. 33PSCh. 3 - Prob. 34PSCh. 3 - The file CD Rate contains the yields for one-year...Ch. 3 - A bark branch located in a commercial district of...Ch. 3 - The following is a set of data for a population...Ch. 3 - The following is a set of data for a population...Ch. 3 - The file McDonaldsStores contains the number of...Ch. 3 - Consider a population of 1.024 mutual funds that...Ch. 3 - Prob. 41PSCh. 3 - Prob. 42PSCh. 3 - Thirty companies comprise the DJIA Just how big...Ch. 3 - The following is a set of data from sample of n=11...Ch. 3 - A study of 267 college students investigated the...Ch. 3 - The file Cereals lists the calories and sugar. in...Ch. 3 - Movie companies need to predict the gross receipts...Ch. 3 - The fie Mobile Speed contains the overall download...Ch. 3 - A Pew Research Center survey found a noticeable...Ch. 3 - What are the properties of a set of numerical...Ch. 3 - What is meant by the property of central tendency?Ch. 3 - What are the differences among the mean, median,...Ch. 3 - How do you interpret the first quartile, median,...Ch. 3 - What is meant by the property of variation?Ch. 3 - What does the Z score measure?Ch. 3 - What are the differences among the various...Ch. 3 - How does the empirical rule help explain the ways...Ch. 3 - How do the empirical rule and the Chebyshev rule...Ch. 3 - What is meant by the property of shape?Ch. 3 - What is the difference between skewness and...Ch. 3 - What is the difference between the arithmetic mean...Ch. 3 - How do the covariance and the coefficient of...Ch. 3 - The American Society for Quality (ASQ) conducted a...Ch. 3 - Prob. 64PSCh. 3 - One of the 111801 measures of the quality of...Ch. 3 - Call centers today play an important role in...Ch. 3 - The financial services call center also monitors...Ch. 3 - Prob. 68PSCh. 3 - A quality characteristic of interest for a...Ch. 3 - The manufacturer of Boston and Vermont asphalt...Ch. 3 - Prob. 71PSCh. 3 - The file Protein contains calories. protein. and...Ch. 3 - What was the mean price of a room at two-star,...Ch. 3 - The file Property Taxes contains the property...Ch. 3 - Have you wondered how Internet connection speed...Ch. 3 - Prob. 76PSCh. 3 - Prob. 77PSCh. 3 - Prob. 78PSCh. 3 - You are planning to study for your statistics...Ch. 3 - The file DomesticBeer contains the percentage...
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