OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 3, Problem 6CQ
Summary Introduction
To identify: The time between the customers leaving the bank.
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Students have asked these similar questions
The bottleneck resource in a process has the least idle time. True or false?a. Trueb. False
Process time is part of cycle time. The process time of a business process refers to:
a. alWways is the largest part of cycle time.
b. timMe a customer spends waiting in a queue (e.g., time customer spends waiting in a drive-thru line)
c. is ofFten considered to be value-added time to the customer.
d. timMe from beginning to completion of the business process.
Three employees at a fast-food restaurant each perform one of the three activities in serving a customer: take the order, process the order, and deliver the order. The processing time for each activity is given as follows:
Activity
Processing Time
Take the order
30 seconds
Process the order
2 minutes
Deliver the order
1 minute
Assume that the demand is 20 customers/hour. What is the average labor utilization?
a
38.9%
b
85.7%
c
66.7%
d
100%
Chapter 3 Solutions
OPERATIONS MANAGEMENT (LL)-W/ACCESS
Ch. 3 - Prob. 1CQCh. 3 - Prob. 2CQCh. 3 - Prob. 3CQCh. 3 - Prob. 4CQCh. 3 - You observe a long line at the airport security....Ch. 3 - Prob. 6CQCh. 3 - What is the maximum utilization a resource can...Ch. 3 - Is the capacity of the bottleneck larger than,...Ch. 3 - Prob. 9CQCh. 3 - You observe a vehicle registration department at...
Ch. 3 - Prob. 1PACh. 3 - A community health systems nurse team consists of...Ch. 3 - Consider a process consisting of three resources....Ch. 3 - Prob. 4PACh. 3 - Prob. 5PACh. 3 - Prob. 6PACh. 3 - Prob. 7PACh. 3 - Consider a four-step serial process with...Ch. 3 - Consider a four-step serial process with the...Ch. 3 - Prob. 10PACh. 3 - Prob. 11PACh. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- For a particular process, suppose the bottleneck cycle time is 40, and the raw processing time is 100. What is the minimum number of customers that must be in the system in order for the lead-time (LT) to exceed the raw processing time? Round to one decimal place.arrow_forwardClinical supervision is a management practice that benefits from parallel processing. This helps students learn and succeed. If two tasks cannot be completed simultaneously, then the time spent waiting for the delayed task to begin might be used toward finishing the first task. The individual's productivity is increased and time is better controlled thanks to parallel processing.arrow_forwardWhich of the following is likely to increase the utilization of a resource with a setup time?a. Increase the flow rate c. Decrease the batch sizeb. Decrease the processing time d. Increase the setup timearrow_forward
- H4. A manufacturing process consists of three processes. Step 1 requires 4 minutes per unit, step 2 requires 6 minutes per unit, and step 3 requires 7 minutes per unit. 20% of units that complete the third step require rework, which means those units must start the process over at step 2 (processing times are the same for units being reworked) and rework is always successful. Demand at the shop is 0.4 units per minute. What is the capacity of the shop (in units per minute)?arrow_forwardPeople are served in a process with two resources. A worker in the first resource serves 28 people per hour and a worker in the second resource serves 14 people per hour. The first resource has 3 workers and the second resource has 5 workers. Demand occurs at the rate 14 people per minute (Instruction Round your answer to one decimal place) What is the implied utilization (%) of the second resource?___________arrow_forwardConsider a business process in which each order that arrives is split into two jobs that are performed in parallel and are then rejoined before leaving the system. Assume no variance in inter-arrival times nor in process times for each task. Each station (depicted by a rectangle) contains one or more identical parallel servers (depicted by circles). Each server is independent of all others and can work on one job at at a time. Process times for individual servers at station A are 5 minutes. Servers at stations B and C have process times of 3 and 6 minutes respectively. Consider the system with one server per station. What is this system's capacity? What is the cycle time for each order through the entire process flow?arrow_forward
- Consider a business process in which each order that arrives is split into two jobs that are performed in parallel and are then rejoined before leaving the system. Assume no variance in inter-arrival times nor in process times for each task. Each station (depicted by a rectangle) contains one or more identical parallel servers (depicted by circles). Each server is independent of all others and can work on one job at at a time. Process times for individual servers at station A are 5 minutes. Servers at stations B and C have process times of 3 and 6 minutes respectively. Consider the system with one server at each of the stations A and B as before, and two identical parallel servers (each with a 6 minute process time) at station C. What is the system's capacity? What is the cycle time for each order through the entire process flow?arrow_forwardWhat is the relationship between the processing time at a resource and its capacity?a. They are the same.b. They are reciprocals of each other.c. They are multiples of each other.d. They are not related.arrow_forwardConsider a process consisting of three resources. Assume there exists unlimited demand for the product, and that all activities are always performed in the following sequence. Resource 1 has a processing time of 6 minutes per unit. Resource 2 has a processing time of 3 minutes per unit. Resource 3 has a processing time of 5 minutes per unit. All three resources are staffed by one worker and each worker gets paid $14 per hour. What is the average labor utilization in percentarrow_forward
- Which of the following statements is TRUE? Group of answer choices The bottleneck resource is the one that determines the capacity of a process, and thus its utilization is always 100%. Because there is excess capacity compared to the bottleneck resource, non-bottleneck resource is always under-utilized, and its utilization is less than 100%. The bottleneck resource constrains the flow of the process, and thus the flow rate is always the same as the bottleneck capacity. When process is capacity constrained, utilization tells us by how much demand exceeds capacity. It is always necessary to add more capacity to the bottleneck stage to increase the Flow rate of the process.arrow_forwardA manufacturing company produces 10,000 products per year (50 weeks per year is the available time). The average processing time of each product is 3 weeks. How many products are being processed (on an average) at any given point? What is the average pace of the line (time between two consecutive outputs)?arrow_forwardA catalog order-filling process can be described as follows:12 Telephone orders are taken over a 12-hour period each day. Orders are collected from each person at the end of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send each one-day batch of orders to the data processing department until after 1:00 p.m. In the next step—data processing—orders are invoiced in the one-day batches. Then they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who did the customer verification and setup of new customer accounts. This process must be completed before the order can be invoiced. The next step—order verification and proofreading—occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has…arrow_forward
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