OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 3, Problem 3CQ
Summary Introduction
To identify: The downstream step of the process relative to the current position of Person X in the process.
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You are sitting in a restaurant and the waiter brings you the food you ordered a whileago. If you think about you being the flow unit in the process of the restaurant, whichstep of this process will be downstream relative to your current position in the process?a. Waiting to orderb. Being seated at a tablec. Paying the billd. Reviewing the menu
Assuming unlimited demand, what would be the flow rate based on below information?
It takes about 5 minutes for a customer to fill out the paperwork.
Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists.
It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment.
There are 10 dentists working at the clinic. Each checkup takes 30 minutes, on average.
The following table summarizes the process data collected above.
Resource
Process
Staffing (Number of Workers)
Processing Time (Minutes per Patient)
Self-serve
Paperwork
-
5
Receptionists
Data Entry
2
5
Dental Assistant
X-ray
3
15
Dentist
Checkup
10
30
At a cruise ship terminal, each day on average 1000 passengers embark on ships. Onaverage, passengers spend 5 days on their cruise before returning to this terminal. If theflow unit is a passenger, then what are the flow rate and flow time of this process?
Chapter 3 Solutions
OPERATIONS MANAGEMENT (LL)-W/ACCESS
Ch. 3 - Prob. 1CQCh. 3 - Prob. 2CQCh. 3 - Prob. 3CQCh. 3 - Prob. 4CQCh. 3 - You observe a long line at the airport security....Ch. 3 - Prob. 6CQCh. 3 - What is the maximum utilization a resource can...Ch. 3 - Is the capacity of the bottleneck larger than,...Ch. 3 - Prob. 9CQCh. 3 - You observe a vehicle registration department at...
Ch. 3 - Prob. 1PACh. 3 - A community health systems nurse team consists of...Ch. 3 - Consider a process consisting of three resources....Ch. 3 - Prob. 4PACh. 3 - Prob. 5PACh. 3 - Prob. 6PACh. 3 - Prob. 7PACh. 3 - Consider a four-step serial process with...Ch. 3 - Consider a four-step serial process with the...Ch. 3 - Prob. 10PACh. 3 - Prob. 11PACh. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...
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