MANAGEMENT INFORMATION SYSTEMS
MANAGEMENT INFORMATION SYSTEMS
15th Edition
ISBN: 9780134640037
Author: LAUDON
Publisher: PEARSON
Expert Solution & Answer
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Chapter 3, Problem 9HMP

Explanation of Solution

Justification:

“Yes”, customers are concerned about the level of customer service.

  • One of the important part about business is customer satisfaction.
  • It shows the growth of the business and developing the business to next level...

Explanation of Solution

The company will use information system to find the answer:

T-Mobile can incorporate the following information systems to solve the issues:

  • Operational dashboard:
    • It should contain a data related to the number of customers, their locations and the data usage per day statistics, and the statistics report for call rates.
    • This provides a real time network coverage quality.
  • Competitor dashboard:
    • This gives the information about strategies work...

Explanation of Solution

Management decisions based on using information system:

  • They can know about customer’s mentality based on the using the service level dashboard. This will lead to provide better service to customers...

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