The vehicles which received the highest and lowest crash safety ratings. Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Question

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Answer 1

Question

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

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Ethics Should a company opt to manufacture a product with a cheaper component if it knows that its inclusion will moderately increase the physical safety risk of the product for consumers? What if it is known that the increase in cost of using the more expensive andsafer component will lead to about a 50 percent lower adoption rate for the product by consumers, does it become more justifiable to do so then?

Answer the questions based on the case. Alia is a salesperson in an electronics company. At a recent trade exhibition, she met a supplier that was willing to supply her company with a product on an exclusive basis (i.e., available to her company only) that could offer in the business marketplace. The product in question has already been successfully developed and tested and – yet – is not being sold on the market. Alia knows from speaking to the customers that there is demand for such a product and it would plug a gap in her company’s product portfolio and give the company a significant competitive advantage. Then, Alia approach the product management division with all her idea, and, to her surprise, they are very unenthusiastic and reject the idea, stating “We always develop our products in-house in this department – it would cost the company far too much to set up the processes to buy in a product from outside”. Questions. What Alia can do to argue or persuade the product…

Answer the questions based on the case. Alia is a salesperson in an electronics company. At a recent trade exhibition, she met a supplier that was willing to supply her company with a product on an exclusive basis (i.e., available to her company only) that could offer in the business marketplace. The product in question has already been successfully developed and tested and – yet – is not being sold on the market. Alia knows from speaking to the customers that there is demand for such a product and it would plug a gap in her company’s product portfolio and give the company a significant competitive advantage. Then, Alia approach the product management division with all her idea, and, to her surprise, they are very unenthusiastic and reject the idea, stating “We always develop our products in-house in this department – it would cost the company far too much to set up the processes to buy in a product from outside”. Question2. Advise Alia on how to recognize the opportunities in…

Answer 2

Question

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Expert Solution & Answer

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Answer 3

Question

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Expert Solution & Answer

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Answer 4

Question

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Expert Solution & Answer

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Answer 5

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 6

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 7

Chapter 4, Problem 2P

a)

Summary Introduction

To identify: The vehicles which received the highest and lowest crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 8

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 9

b)

Summary Introduction

To identify: The importance of crash safety ratings for the new buyer depending upon the circumstances of the buyer.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 10

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 11

c)

Summary Introduction

To identify: The type of buyers who are likely to give more significance to crash safety ratings.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 12

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 13

d)

Summary Introduction

To identify: The other features of a car that might sway away customers who are only focused on crash safety.

Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Answer 14

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Answer 15

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Answer 16

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Answer 17

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The vehicles which received the highest and lowest crash safety ratings. Introduction: The quality of the service depends on the quality of the service provider. Services can pose many challenges to managers. Manufacturers do not possess the unique challenges faced by the service providers.

Solution Summary: The author explains the importance of crash safety ratings for the new buyer depending on the circumstances of the buyer.

Concept explainers

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Chapter 4 Solutions