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THINKING CRITICALLY You have repaired a broken LCD panel in a laptop computer. However, when you disassemble the laptop, you bent the hinge on the lid so that it now does not latch solidly. When the customer receives the laptop, he notices the bent hinge and begins shouting at you. What do you do first? Second? a. Explain to the customer you are sorry but you did the best you could. b. Listen carefully to the customer and don’t get defensive. c. Apologize and offer to replace the bent hinge. d. Tell the customer he is not allowed to speak to you like that.

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Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376

Solutions

Chapter
Section
BuyFindarrow_forward

Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376
Chapter 4, Problem 9TC
Textbook Problem
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THINKING CRITICALLY

You have repaired a broken LCD panel in a laptop computer. However, when you disassemble the laptop, you bent the hinge on the lid so that it now does not latch solidly. When the customer receives the laptop, he notices the bent hinge and begins shouting at you. What do you do first? Second?

a. Explain to the customer you are sorry but you did the best you could.

b. Listen carefully to the customer and don’t get defensive.

c. Apologize and offer to replace the bent hinge.

d. Tell the customer he is not allowed to speak to you like that.

Explanation of Solution

Given:  A laptop with a broken LCD panel.

 

To find: The steps to handle a customer’s response if the laptop hinge gets damaged while

disassembling the laptop...

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