Comptia A+ Core 1 Exam: Guide To Computing Infrastructure (mindtap Course List)
10th Edition
ISBN: 9780357108376
Author: Jean Andrews, Joy Dark, Jill West
Publisher: Cengage Learning
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Chapter 4, Problem 10TC
Explanation of Solution
Given: Computer which does not boot.
To find: The questions that should be asked when the computer does not boot...
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As a help-desk technician, list four good detective questions to ask if a user calls to say, “My computer won’t boot.”
When a consumer calls the help desk and says, "My computer won't boot," an experienced help desk technician should have a list of four good investigation questions ready to ask?
Do you know how to prevent your computer from being destroyed and malfunctioning by a sudden increase in power supply? If so, do share your insights in the following comment area.
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Comptia A+ Core 1 Exam: Guide To Computing Infrastructure (mindtap Course List)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- A customer returns to your store, complaining that the upgraded computer he just picked up doesn’t boot. You remember testing the computer yourself before the pickup, and everything was fine. What can you do to remedy the situation? How can you avoid this kind of problem in the future?arrow_forwardDo you know how to prevent your computer from malfunctioning due to a sudden increase in the power supply? If you do, I'd appreciate it if you'd elaborate in the space provided.arrow_forwardWhen a customer calls the help line and says, "My computer won't boot," a good employee should have four important questions ready to find out what's wrong.arrow_forward
- In the event that a user calls the help desk and says, "My computer won't boot," the technician should be prepared with a list of four pertinent investigative questions to ask.arrow_forwardWhat are the most evident symptoms that the operating system of a laptop has been tampered with, and how do you look for them?arrow_forwardMy personal PC was designed by HP. The sound of the fan shrieking and the noise of the door opening brought me to tears the instant I got a new one. What can I do to put a stop to this ruckus? Is it feasible to get rid of all noise just by changing the fan?arrow_forward
- Please provide me with an in-depth analysis of the most probable cause(s) of my computer's sluggish startup time.arrow_forwardPrepare a list of four probing questions to ask as a help desk expert when a client calls in to report, "My machine won't boot."arrow_forwardWhen should you back up your system or data? a. When you plan to sell your computer to other person b. All of the choices c. When you format your computer d. When you handover your system / computer to someone for repairarrow_forward
- In response to a customer's call in which they state, "My computer won't boot," a competent support specialist will have four good investigation questions prepared.arrow_forwardYour aunt and uncle are gifting you a new monitor for your computer as a token of their gratitude. None of the connections on the back of your computer are compatible with the monitor, thus you can't connect the monitor to your computer. What do you want to accomplish in the years ahead?arrow_forwardThe question is, in addition to protecting it from power surges, what more can you do to ensure the safety of your computer?arrow_forward
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