Comptia A+ Core 1 Exam: Guide To Computing Infrastructure (mindtap Course List)
10th Edition
ISBN: 9780357108376
Author: Jean Andrews, Joy Dark, Jill West
Publisher: Cengage Learning
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Chapter 4, Problem 16TC
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Given: A computer that unexpectedly shuts down.
To find: The utility software which can be used to read the system’s temperature...
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As a help-desk technician, list four good detective questions to ask if a user calls to say, “My computer won’t boot.”
When a consumer calls the help desk and says, "My computer won't boot," an experienced help desk technician should have a list of four good investigation questions ready to ask?
My coworker has finished her yearly report and saved it for printing when the power goes out suddenly and there are no ups. The next day, she attempts to start the computer but it does not work. She believes the computer has crashed. Is it really over? Alternatively, it might be something else. How can data from a non-booting operating system be recovered? Her report is required immediately. Describe all technical assistance you can provide.
Chapter 4 Solutions
Comptia A+ Core 1 Exam: Guide To Computing Infrastructure (mindtap Course List)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- In the event that a user calls the help desk and says, "My computer won't boot," the technician should be prepared with a list of four pertinent investigative questions to ask.arrow_forwardDo you know how to prevent your computer from being destroyed and malfunctioning by a sudden increase in power supply? If so, do share your insights in the following comment area.arrow_forwardWhen a customer calls the help line and says, "My computer won't boot," a good employee should have four important questions ready to find out what's wrong.arrow_forward
- My personal PC was designed by HP. The sound of the fan shrieking and the noise of the door opening brought me to tears the instant I got a new one. What can I do to put a stop to this ruckus? Is it feasible to get rid of all noise just by changing the fan?arrow_forwardIn the event that a user calls the help desk and says, "My computer won't boot," the technician should be prepared with a list of four pertinent investigation questions to ask.arrow_forwardAfter finishing her annual report and saving it for printing, my colleague is shocked when the power goes out all of a sudden and there are no ups. The next day, she tries to start the computer, but it does not cooperate. She is under the impression that the computer has crashed. Is it truly the end of the world? It's possible that it's something completely else. What is the best way to restore data from an operating system that isn't booting? Her report is expected as soon as possible. Describe all of the technical support you are able to provide.arrow_forward
- If you're interrupted, how do you know it? Is there a specific reason why there won't be any hardware failures?arrow_forwardIs there anything you can do to ensure that your computer is safeguarded from the effects of abrupt voltage spikes? When someone mentions their WiFi connection, do they imply they have a "Access Point?" Can you give me any idea of what the next step is?arrow_forwardA customer returns to your store, complaining that the upgraded computer he just picked up doesn’t boot. You remember testing the computer yourself before the pickup, and everything was fine. What can you do to remedy the situation? How can you avoid this kind of problem in the future?arrow_forward
- As you switch on your computer, you are greeted with the churning sound of the fans situated inside the machine. This sound will play for the length of your computer's operation.unit. But, when you switched on the computer, you realized that the sound was not as loud as it had been in the past. This was a wonderful change.In addition, the fan at the rear of the system unit was not working correctly. What are your plans following this?arrow_forwardYou are met by the whirling sound of the fans located within the system when you turn on your computer.unit. However, you noticed that the noise wasn't as loud as it had been when you turned on the computer.In addition, the fan at the back of the system unit was not functioning. What steps do you intend to take next?arrow_forward
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