Question
Book Icon
Chapter 5, Problem 11DQ
Summary Introduction

To determine: The attributes required in a service guarantee to make it more effective.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during the sale or transaction process.

Blurred answer
Students have asked these similar questions
Can a manufacturer have a service guarantee in addition to a product guarantee?
What are the pros and cons of having a service guarantee?
Does issuing a guarantee on the service's quality have any advantages or disadvantages?     .
Knowledge Booster
Background pattern image
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Text book image
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Text book image
Business in Action
Operations Management
ISBN:9780135198100
Author:BOVEE
Publisher:PEARSON CO
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.