OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9781259326738
Author: SCHROEDER
Publisher: MCG
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Chapter 5, Problem 9DQ
Summary Introduction
To determine: The importance of service-profit chain to operations management.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during the sale or transaction process.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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