Describe a process for reducing costs, improving quality, and increasing customer satisfaction?

The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".   a) Comment on this definition - is there anything you would add or change to improve it?   b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).

Given the following narrative description, what mistakes have been made in the BPMN diagram for the activities described? Consider the primary process, all external entities, and all flows to and from primary process from the external entities. What are missing, superfluous, or incorrect elements? State your reasoning for each list element. The review process for Small Business Administration (SBA) loans determines whether applicants—small businesses, by definition under $1M in annual revenues—are eligible to receive low-cost loans. Small business owners apply for loans by filling out a form and submitting it to the SBA loan division. The SBA checks (contacts by email or phone) all banking references listed in the application. The SBA also contacts all the personal references the business owner has supplied. Finally, the SBA contacts the Better Business Bureau to see if there have been any complaints against the applicant organization. When all the information has been considered, the…