EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 5, Problem 3CQD
Summary Introduction
Interpretation: Five processes that TAS use.
Concept introduction:TAS is an auto service provider company which offers amenities like vehicle oil-change, lubricant-change, providing oil etc. References are like proposal or recommendations to the company or a person to do the best course of action. TAS is to serve its customers in the best way and never bear from its customers.
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identify a process within an organization that requires improvement. Explain how using the DMAIC method differs from how improvements are currently made.
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1. What do you think are the advantages of understanding the development of Outline/Operations Process Chart? Is it necessary for industrial engineers to know the creation of this chart? Why?
2. What do you think are the limitations of this chart? Would you suggest ways for us to answer its limitations?
What other ways can you effectively understand a process other than a process map?
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