Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 5, Problem 5.9AAC
Summary Introduction

To Determine: Read a podcast and determine whether it is, direct or indirect, informative or persuasive, the method of presentation, the presentation style of the artist, the usefulness of the information and write a summary of the podcast for a tweet or email.

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QUESTION 1: Every facet of our lives has been affected by the COVID-19 pandemic. Citizens are encouraged to use online platforms at the expense of face-face-face interactions. With specific examples explain how information technology can be used in this challenging times in the following disciplines;a) Educationb) Governmentc) Health Care
Wells Fargo The Wells Fargo recent crisis over mismanaging customer relationships, fraudulently implementing illegal and unethical sales practices with trusted clients, has cost the company in fines, lost business, and the resignation of the CEO. The following online sources offer a narrative and factual source of what happened, when, to whom, and why. Use these sources to answer and provide evidence to the following questions in an essay: Critical Thinking Questions 1. What were the sources and causes the problems in the first place? Explain. 2. Who were some of the primary decision makers that led to the illegal sales activities? 3. What were these individuals’ motives and motivations? 4. How were the illegal and fraudulent activities discovered? 5. Who was to blame? 6. What unethical activities occurred before the illegal actions took place? 7. What would you have done, if anything, had you been one of the sales professionals pressured to engage in unethical, illegal practices…
1. Describe ways a Chatbot can leverage data using Marchand's four dimensions. The four dimensions:• Unstructured, such as that gained through social media.• Structured, such as that found in databases.• Internal data, information, and knowledge that are found within an organization.• External sources of data or information from outside the company, such as customer comments, external databases, or sensor data. 2. How do social computing and customer experience provide benefits and costs for an organization implementing Chatbots?
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