OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
7th Edition
ISBN: 9781260839456
Author: SCHROEDER
Publisher: MCG CUSTOM
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Question
Chapter 5, Problem 5DQ
Summary Introduction
To critique: The customer contact model and identify its strength and weaknesses.
Introduction: The customer contact model signifies the importance of separating the customer from the service delivery process as the customer contact will increase uncertainty and raise the inefficiency of the process.
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Chapter 5 Solutions
OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
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