OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
7th Edition
ISBN: 9781260839456
Author: SCHROEDER
Publisher: MCG CUSTOM
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Question
Chapter 5, Problem 7DQ
a)
Summary Introduction
To define: A possible service guarantee for college classes.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
b)
Summary Introduction
To define: A possible service guarantee for a theatre performance.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
c)
Summary Introduction
To define: A possible service guarantee for buying a used car.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
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Define a possible service guarantee for each of the following services:a. College classesb. A theater performancec. Buying a used car
Define a possible service guarantee for each of the following services:
a. College classes
b. A theatre performance
c. Buying a used car
Discuss the various characteristics of high - contact and low contact services in operations ?
Chapter 5 Solutions
OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
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