OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
OPERATIONS MANAGEMENT(LL)-W/CONNECT >IC<
7th Edition
ISBN: 9781260839456
Author: SCHROEDER
Publisher: MCG CUSTOM
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Chapter 5, Problem 7DQ

a)

Summary Introduction

To define: A possible service guarantee for college classes.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

b)

Summary Introduction

To define: A possible service guarantee for a theatre performance.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

c)

Summary Introduction

To define: A possible service guarantee for buying a used car.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

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Define a possible service guarantee for each of the following services:a. College classesb. A theater performancec. Buying a used car
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