Principles of Operations Management: Sustainability and Supply Chain Management, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (10th Edition)
10th Edition
ISBN: 9780134467283
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 6.S, Problem 2.4VC
Summary Introduction
Case summary:
The case deals about quality at Restaurant D. They have 1,500 restaurants across Country U and Country C. The meals of the restaurant come across various quality control inspections from measurement and weighting to lab testing, tasting, and touching. As a part of their “Farm to Fork” program, they have employed statistical process control to assure that the quality expectations are met. The case further discusses about the quality success stories and SPC charts.
To determine: The report that can be issued to the supervisor based on the SPC chart.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
The SPC chart on page 252 illustrates Darden's use of controlcharts to monitor the weight of salmon filets. Given these data,what conclusion do you, as a Darden quality control inspector,draw? What report do you issue to your supervisor? How doyou respond to the salmon vendor?
Explain the concept of the control chart and identify out-of-control signals on a control chart. Within your answer, explain what you would do if you were a Quality Manager making your rounds throughout the plant and found a control chart that indicated an out-of-control situation.
7.
An ad agency tracks the complaints, by week received, about the billboards in its city:
Week
No. of Complaints
1
3
2
6
3
4
4
12
5
2
6
9
This exercise contains only parts a, b, and c.
Part 2
a) The type of control chart that is best to monitor this process is
c minus chart ______
.
Part 3
b) Using z =
3,
the control chart limits for this process are (assume that the historical complaints rate is unknown):
UCLc
= ________ complaints per week (round your response to two decimal places).
The upper control limit is: ________
The lower control limit is: _________
The central limit is ___________
Chapter 6 Solutions
Principles of Operations Management: Sustainability and Supply Chain Management, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (10th Edition)
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - Prob. 18DQCh. 6.S - Prob. 19DQCh. 6.S - Prob. 1PCh. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Prob. 5PCh. 6.S - Prob. 6PCh. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 40PCh. 6.S - Prob. 41PCh. 6.S - Prob. 42PCh. 6.S - Prob. 43PCh. 6.S - Prob. 44PCh. 6.S - Prob. 45PCh. 6.S - Prob. 51PCh. 6.S - Prob. 52PCh. 6.S - Prob. 53PCh. 6.S - Prob. 54PCh. 6.S - Prob. 55PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Select two potential problems-one in the Darden...Ch. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1EDCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - Prob. 18DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Prob. 6PCh. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - Prob. 2CSCh. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 3.1VCCh. 6 - Prob. 3.2VCCh. 6 - Prob. 3.3VCCh. 6 - Prob. 3.4VCCh. 6 - Prob. 3.5VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Write, in your own words, what is the objective of the Statement of Quality Control Standard number 8 (SQCS No. 8)arrow_forwardDescribe a situation where a control chart is the right tool for quality conformance. If you were a Quality Manager, would you be an advocate for the use of control charts? Why or why not?arrow_forwarda model for quality control, discuss briefly the meaning of each element of a quality control shown in the figure.arrow_forward
- The Minnow County Highway Safety Department monitors accidents at the intersection of Routes 123and 14. Accidents at the intersection have averaged three per month.a. Which type of control chart should be used? Construct a control chart with three-sigma controllimits.b. Last month, seven accidents occurred at the intersection. Is this sufficient evidence to justify aclaim that something has changed at the intersection?arrow_forwardResistors for electronic circuits are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. Use Exhibit 13.7. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows: Use three-sigma control limits. c. Determine the UCL and LCL for a X−X− chart. (Round your answers to 3 decimal places.) d. Determine the UCL and LCL for R-chart. (Leave no cells blank - be certain to enter "0" wherever required. Round your answers to 3 decimal places.)arrow_forward1. An ad agency tracks the complaints, by week received, about the billboards in its city: Week No. of Complaints 1 8 2 4 3 11 4 16 5 8 6 9 This exercise contains only parts a, b, and c. a) The type of control chart that is best to monitor this process is c minus chartc−chart . b) Using z = 3, the control chart limits for this process are (assume that the historical complaints rate is unknown): UCLc =?complaints per week (round your response to two decimal places). LCLc =?complaints per week (round your response to two decimal places).arrow_forward
- In the past, Alpha Corporation has not performed incoming quality control inspections but has taken the word of its vendors. However, Alpha has been having some unsatisfactory experience recently with the quality of purchased items and wants to set up sampling plans for the receiving department to use. For a particular component, X, Alpha has a lot of tolerance percentage defective of 10 percent. Zenon Corporation, from which Alpha purchases this component, has an acceptable quality level in its production facility of 3 percent for component X. Alpha hasa consumer’s risk of 10 percent and Zenon has a producer’s risk of 5 percent.a. When a shipment of product X is received from Zenon Corporation, what sample size should the receiving department test?b. What is the allowable number of defects in order to accept the shipment?arrow_forwardYou work for Raider Data Systems where thousands of insurance records are entered by clerks each day for a variety of client firms. You are in charge of setting control limits to include 99.73% of the random variation in the data entry process when it is in control. Samples that you collected from 20 employees are shown below. You carefully examine 100 records entered by each employee and count the number of errors entered by each clerk. You also compute the proportion defective in each sample. Using a p-chart, what are the upper and lower control limits? Sample Errors Made Proportion Defective 1 4 0.04 2 5 0.05 3 6 0.06 4 3 0.03 5 8 0.08arrow_forwardA shirt manufacturer buys clothes by the 100-yard roll from a supplier. For setting a control chart to manage the irregularities (e.g., loose threads and tears), the following data were collected from a sample provided by the supplier. Sample 1 2 3 4 5 6 7 8 9 10 Irregularities 3 5 2 6 5 4 6 3 4 5 Which type of control chart should be used? Construct a control chart with two-sigma control limits. Suppose the next five rolls from the supplier had three, two, five, three, and seven irregularities. Is the supplier process under control? Explain and show workarrow_forward
- a.) What type of control chart would you use to monitor this process and why? b.) What are the 3-sigma control limits for this process? Assume that the historical complaint rate is unknown.arrow_forwardChoose a product on the market and discuss how process control charts could be used to monitor and control its quality during manufacturing. Be sure to specify at least 2 process attributes that should be statistically monitored or controlled during the manufacturing of the product you have chosen.arrow_forwardIn the past, Alpha Corporation has not performed incoming quality control inspections but has taken the word of its vendors. However, Alpha has been having some unsatisfactory experience recently with the quality of purchased items and wants to set up sampling plans for the receiving department to use. For a particular component, X, Alpha has a lot tolerance percentage defective of 10 percent. Zenon Corporation, from which Alpha purchases this component, has an acceptable quality level in its production facility of 3 percent for component X. Alpha has a consumer's risk of 10 percent and Zenon has a producer's risk of 5 percent. When a shipment of Product X is received from Zenon Corporation, what sample size should the receiving department test? Use Exhibit 10.16. Note: if the exact value of the computed LTPD ÷ AOQ ratio does not appear in Exhibit 10.16, use the next higher ratio. Note: Round up your answer to the next whole number. What is the allowable number of defects in…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.