Concept explainers
Case summary:
The case deals about Company F that produces quality controlled potato chips. They have the control over every process to produce potato chips from farming of potatoes to distribution of the final product to the retail stores. It would be inspected at least 11 times during the process. In addition to that, firm uses proprietary vision system to find the defective potato chips. Standards quoted by Country A institute of baking is strictly followed by the firm to produce quality products.
Daily statistical process control score and total customer complaints are the key metrics of Company F. The upper control limit of the potato chips is 2.22% and lower control limit is 1.98%.
To determine: The advantages and disadvantages of Company F drivers stocking their customers’ shelves
Want to see the full answer?
Check out a sample textbook solutionChapter 6 Solutions
Principles of Operations Management: Sustainability and Supply Chain Management, Student Value Edition Plus MyLab Operations Management with Pearson eText -- Access Card Package (10th Edition)
- Use the DMAIC steps to describe and improve the process of ordering a book from an Internet retailer. From the perspective of the retailer, what would be done in each of the steps?arrow_forwardIs a capable process a perfect process? That is, does acapable process generate only output that meets specifications? Explain.arrow_forwardRecently, a corporation has been advertising an electronic muscle stimulation product known as “Slendertone” in women’s magazines, stating that the product can: “tone and firm any part of the body with no effort by the user”, “provide the user with the benefit of a workout without exercise”, “reduce the user’s body measurements by 4 cm or more” and “give the user, in 40 minutes per day, the equivalent of 300 general exercises”. Jeanette was so convinced that she bought a machine 3 months ago, but the product in fact does none of these things.Advise Jeanette under Consumer Law.arrow_forward
- When a computer system verifies a user by voice recognition, it is using a: biometric control hardening intrusion detection corrective controlarrow_forwardFor the given information, the process capability index (Cpk) = ? (enter your response here) (round your response to two decimal places).arrow_forwardPDSA cycle is also known as: a. Ishikawa tool b. Control chart c. Histogram d. Deming cycle e. Parteto analysisarrow_forward
- Prepare a cause-and-effect diagram to analyze why a machine has produced a large run of defective parts.arrow_forwardQuality control in a factory pulls 40 parts with paint, packaging, or electronic defects from anassembly line. Of these, 28 had a paint defect, 17 had a packaging defect, 13 had an electronicdefect, 6 had both paint and packaging defects, 7 had both packaging and electronics defects, and 10had both paint and electronic defects. Did any part have all three types of defect? If so, how many?arrow_forwardDevelop a flowchart for one of the following: a) Filling up with gasoline at a self-serve station. b) Determining your account balance and making a withdrawal at an ATM. c) Getting a cone of yogurt or ice cream from an ice cream store.arrow_forward
- Mary Beth Marrs, the manager of an apartmentcomplex, feels overwhelmed by the number of complaints sheis receiving. Below is the check sheet she has kept for the past12 weeks. Develop a Pareto chart using this information. Whatrecommendations would you make?arrow_forwardBlueMoon Bottlers has a bottle-filling process with a mean value of 64 ounces and a standard deviation of 8 ounces. Suppose the upper and lower specification limits are 71 and 57 ounces, respectively. What is the process capability index of this process? (Note: You MUST show every single step and detailed derivation for full credit)arrow_forwardHouston North Hospital is trying to improve itsimage by providing a positive experience for its patients and theirrelatives. Part of the “image” program involves providing tasty,inviting patient meals that are also healthful. A questionnaireaccompanies each meal served, asking the patient, among otherthings, whether he or she is satisfied or unsatisfied with the meal.A 100-patient sample of the survey results over the past 7 daysyielded the following data:arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.