OPERATIONS MANAGEMENT (LL) W/CONNECT
14th Edition
ISBN: 9781265502942
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 7, Problem 10DRQ
Summary Introduction
To determine: The usefulness of flow process and worker-machine.
Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.
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How are devices such as flow process charts and worker-machine charts useful?
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Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five-minute interval. Use intervals of 0 to 4, 5 to 9, etc.). Note: Two or more calls may occur in the same minute; there were three operators on duty this night. What can you conclude from the run chart?
Chapter 7 Solutions
OPERATIONS MANAGEMENT (LL) W/CONNECT
Ch. 7.S - Prob. 1DRQCh. 7.S - Prob. 2DRQCh. 7.S - Prob. 3DRQCh. 7.S - Prob. 4DRQCh. 7.S - Prob. 5DRQCh. 7.S - Prob. 6DRQCh. 7.S - Prob. 7DRQCh. 7.S - Prob. 8DRQCh. 7.S - Prob. 9DRQCh. 7.S - Prob. 10DRQ
Ch. 7.S - Prob. 1PCh. 7.S - Prob. 2PCh. 7.S - Prob. 3PCh. 7.S - Prob. 4PCh. 7.S - Prob. 5PCh. 7.S - Prob. 6PCh. 7.S - Prob. 7PCh. 7.S - Prob. 8PCh. 7.S - Prob. 9PCh. 7.S - Prob. 10PCh. 7.S - Prob. 11PCh. 7.S - Prob. 12PCh. 7.S - Prob. 13PCh. 7.S - Prob. 14PCh. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Prob. 18PCh. 7.S - Prob. 19PCh. 7.S - Prob. 1CQCh. 7.S - Prob. 2CQCh. 7.S - Prob. 3CQCh. 7 - Prob. 1DRQCh. 7 - What are some of the main advantage and...Ch. 7 - Prob. 3DRQCh. 7 - Prob. 4DRQCh. 7 - Prob. 5DRQCh. 7 - Prob. 6DRQCh. 7 - Prob. 7DRQCh. 7 - What are motion study principles? How are they...Ch. 7 - Prob. 9DRQCh. 7 - Prob. 10DRQCh. 7 - Prob. 11DRQCh. 7 - Prob. 12DRQCh. 7 - Prob. 13DRQCh. 7 - Prob. 14DRQCh. 7 - Prob. 15DRQCh. 7 - Prob. 16DRQCh. 7 - Prob. 17DRQCh. 7 - Prob. 18DRQCh. 7 - Prob. 19DRQCh. 7 - Prob. 1TSCh. 7 - Prob. 2TSCh. 7 - Prob. 3TSCh. 7 - Prob. 1CTECh. 7 - Prob. 2CTECh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Given these observed times (in minutes) for four...Ch. 7 - Prob. 5PCh. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Prob. 9PCh. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Prob. 13PCh. 7 - An analyst made the following observations about...Ch. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - Prob. 17PCh. 7 - Prob. 18PCh. 7 - Prob. 19P
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- Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five- minute interval. Use intervals of 0-4, 5-9, etc.). Note: Two or more calls may occur in the same minute; there were three operators on duty this night. What can you conclude from the run chart? Call Time Call Time Call Time 1 2 3 4 5 6 7 8 9 10 11 1:03 1:06 1:09 1:11 1:12 1:17 1:21 1:27 1:28 1:29 1:31 12 13 14 15 16 17 18 19 20 21 22 1:36 1:39 1:42 1:43 1:44 1:47 1:48 1:50 1:52 1:53 1:56 23 24 25 26 27 28 29 30 31 32 33 1:56 2:00 2:00 2:01 2:02 2:03 2:03 2:04 2:06 2:07 2:08 Call 34 35 36 37 38 39 40 41 42 Time 2:08 2:11 2:12 2:12 2:13 2:14 2:14 2:16 2:19 a. re-organize the above data for your analysis (using five-minute intervals; 0-4, 5-9, etc) b. Provide your diagram that shows the number of emergency calls by eacn five-minute intervals from 1am to 2:20am c. what can you conclude from the chart?arrow_forward10. How are devices such as flow process charts and worker-machine charts useful? 11. What is a time standard? What factors must be taken into account when developing standards?arrow_forwardWhy most companies tend to use quantitative measurements?arrow_forward
- What are three key performance indicators (KPIs) that a doctor's or dentist's office may use to assess the patient experience during an office visit?arrow_forwardIdentify the key processes in the human resources department of a named company and describe how you will ensure an effective ‘quality control’ exercise of each key process.arrow_forwardHow reliable is the result of work sampling activity in determining working time and idle time of the operator?arrow_forward
- State the difference between quantitative measurements and qualitative measurements.arrow_forwardCan you please answer the second chart?arrow_forwardDevelop a flowchart for one of the following: a) Filling up with gasoline at a self-serve station. b) Determining your account balance and making a withdrawal at an ATM. c) Getting a cone of yogurt or ice cream from an ice cream store.arrow_forward
- Explain what are the other ways they can interpret a process other than a process map?arrow_forwardWhat is Flow process charts ?arrow_forward8. A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places. Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615arrow_forward
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