OPERTATIONS MGMT:SUSTAINABILITY
2nd Edition
ISBN: 9781323751718
Author: HEIZER
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 7, Problem 11DQ
Summary Introduction
To determine: Identifying the service firms that compete on the four processes shown below in the figure.
Introduction:
Service firms:
Service firms provide professional services which are intangible in nature. The services can only be experienced and cannot be touched physically. Some common service providers are restaurants, doctors, lawyers and others.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
What are the key processes that must be evaluated for a POS in a coffe shop?
Why do we distinguish service and production processes?
what is process time?
Chapter 7 Solutions
OPERTATIONS MGMT:SUSTAINABILITY
Ch. 7.S - Prob. 1DQCh. 7.S - Prob. 2DQCh. 7.S - Prob. 3DQCh. 7.S - Prob. 4DQCh. 7.S - Prob. 5DQCh. 7.S - Distinguish between bottleneck time and throughput...Ch. 7.S - Prob. 7DQCh. 7.S - Prob. 8DQCh. 7.S - Prob. 9DQCh. 7.S - Prob. 10DQ
Ch. 7.S - Prob. 11DQCh. 7.S - Prob. 12DQCh. 7.S - What are the techniques available to operations...Ch. 7.S - Amy Xias plant was designed to produce 7,000...Ch. 7.S - For the post month, the plant in Problem S7.1,...Ch. 7.S - Prob. 3PCh. 7.S - Prob. 4PCh. 7.S - Prob. 5PCh. 7.S - The effective capacity and efficiency for the next...Ch. 7.S - Southeastern Oklahoma State Universitys business...Ch. 7.S - Prob. 8PCh. 7.S - Prob. 9PCh. 7.S - Prob. 10PCh. 7.S - The three-station work cell illustrated in Figure...Ch. 7.S - The three-station work cell at Pullman Mfg., Inc....Ch. 7.S - The Pullman Mfg., Inc., three-station work cell...Ch. 7.S - Prob. 14PCh. 7.S - 10 minutes per unit. Part 2 is simultaneously...Ch. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Using the data in Problem S7.17: a) What is the...Ch. 7.S - Prob. 19PCh. 7.S - Prob. 20PCh. 7.S - Prob. 21PCh. 7.S - Prob. 22PCh. 7.S - Prob. 23PCh. 7.S - Prob. 24PCh. 7.S - Prob. 25PCh. 7.S - Prob. 26PCh. 7.S - Prob. 27PCh. 7.S - Prob. 32PCh. 7.S - Prob. 33PCh. 7.S - Prob. 34PCh. 7.S - Prob. 35PCh. 7.S - Prob. 36PCh. 7.S - Prob. 37PCh. 7.S - Prob. 38PCh. 7.S - Prob. 39PCh. 7.S - Prob. 1VCCh. 7.S - a capacity expansion plan and a new 11-story...Ch. 7.S - a capacity expansion plan and a new 11-story...Ch. 7 - Ethical Dilemma For the sake of efficiency and...Ch. 7 - Prob. 1DQCh. 7 - Prob. 2DQCh. 7 - Prob. 3DQCh. 7 - Prob. 4DQCh. 7 - Prob. 5DQCh. 7 - Prob. 6DQCh. 7 - Prob. 7DQCh. 7 - Prob. 8DQCh. 7 - Prob. 9DQCh. 7 - Prob. 10DQCh. 7 - Prob. 11DQCh. 7 - Prob. 12DQCh. 7 - Prob. 13DQCh. 7 - Prob. 14DQCh. 7 - Prob. 15DQCh. 7 - Prob. 16DQCh. 7 - Prob. 17DQCh. 7 - Prob. 18DQCh. 7 - Prob. 19DQCh. 7 - Prob. 1PCh. 7 - Usingthedatain Problem 7.1, determinethemost...Ch. 7 - Prob. 3PCh. 7 - Refer to Problem 7.1. If a contract for the second...Ch. 7 - Stan Fawcetts company is considering producing a...Ch. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Metters Cabinets, Inc., needs to choose a...Ch. 7 - Prob. 10PCh. 7 - Nagle Electric. Inc., of Lincoln, Nebraska, must...Ch. 7 - Stapleton Manufacturing intends to increase...Ch. 7 - Prepare a flowchart for one of the following: a)...Ch. 7 - Prepare a process chart for one of the activities...Ch. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - Prob. 17PCh. 7 - Prob. 1CSCh. 7 - Prob. 2CSCh. 7 - Prob. 3CSCh. 7 - Process Strategy at Wheeled Coach Wheeled Coach,...Ch. 7 - Prob. 1.2VCCh. 7 - Prob. 1.3VCCh. 7 - Prob. 1.4VCCh. 7 - Alaska Airlines: 20-Minute Baggage...Ch. 7 - Prob. 2.2VCCh. 7 - Prob. 2.3VCCh. 7 - Prob. 2.4VCCh. 7 - Prob. 2.5VCCh. 7 - Prob. 3.1VCCh. 7 - Prob. 3.2VCCh. 7 - Prob. 3.3VCCh. 7 - Prob. 3.4VC
Knowledge Booster
Similar questions
- 3. Figure 5.11 details the process flow for two types of custom-ers who enter Barbara’s Boutique shop for customized dressalterations. After step T1, Type A customers proceed to step T2and then to any of the three workstations at T3, followed bysteps T4 and T7. After step T1, Type B customers proceed tostep T5 and then steps T6 and T7. The numbers in parenthe-ses are the minutes it takes to process a customer.a. What is the capacity of Barbara’s shop in terms of thenumbers of Type A customers who can be served in anhour? Assume no customers are waiting at steps T1 or T7.b. If 30 percent of the customers are Type A customers and70 percent are Type B customers, what is the averagecapacity of Barbara’s shop in customers per hour? c. Assuming that the arrival rate is greater than five custom-ers per hour, when would you expect Type A customers toexperience waiting lines, assuming no Type B customersin the shop? Where would the Type B customers have towait, assuming no Type A customers?arrow_forwardWhat are the advantages when combining process capacities with product specifications?arrow_forwardFounded in 1970, ABC is one of the world's largest insurance companies with locations in 28 countries. Given the following description, flowchart the new policy setup process as it existed in 1970: Individual customers who wanted to set up a new policy would visit one of ABC's 70 branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In addition, a customer might also fill out the application at home and send it directly to any number of ABC locations, which would then transfer it to the London operation. Once received, XYZ separated the various parts of the application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an associate's desktop client computer. The associate was responsible for entering the information on the form into the appropriate database.…arrow_forward
- Monique Food Processing Company produces light snacks that can be heated in a microwave. The following steps are included in the process: Steps Description Capacity (Units/Hour) 1 Prepare food 200 2 Measure and place in plastic pouch 175 3 Prepare cardboard box 200 4 Insert pouch into box 300 5 Shrink-wrap box 200 What is the system capacity, and which is the bottleneck department? How much slack (unused capacity) is available in other departments? How much system capacity can be gained by adding capacity to the bottleneck? What are the key factors that determine when to add capacity? Why would an organization want to reduce its capacity?arrow_forwardQuestions: 1. Draw the flowchart of the cookie production process of Lew-Mark Baking Company. 2. Identify and explain two ways that has increased productivity of the company. 3. Discuss the decision of the company to not automated the packing of cookies. 4. What will be the disadvantages of automated packing cookies?arrow_forwardkindly do question 5 & 6 pls. thx Kiko Teddy Bear is a manufacturer of stuffed teddy bears. Kiko would like to be able to produce 40 teddy bears per hour on its assembly line. The following information will assist in answering the questions that follow: Task Information for Kiko Teddy Bear Work Element Task Description Immediate Predecessor Task Time (in seconds) A Cut teddy bear pattern None 90 B Sew teddy bear cloth A 75 C Stuff teddy bear B 50 D Glue on eyes C 20 E Glue on nose C 15 F Sew on mouth C 35 G Attach manufacturer’s label B 15 H Inspect and pack teddy bear D,E,F,G 40 Draw a precedence diagram. What cycle time would provide the desired output? What is the maximum possible output of the line?…arrow_forward
- California Gardens, Inc., prewashes, shreds, and dis-tributes a variety of salad mixes in 2-pound bags. Doug Voss, Operations VP, is considering a new Hi-Speed shredder to replacethe old machine, referred to in the shop as “Clunker.” Hi-Speedwill have a fixed cost of $85,000 per month and a variable costof $1.25 per bag. Clunker has a fixed cost of only $44,000 permonth, but a variable cost of $1.75. Selling price is $2.50 per bag.a) What is the crossover point in units (point of indifference) forEric Limon/ Shutterstock the processes? b) What is the monthly profit or loss if the company changes tothe Hi-Speed shredder and sells 60,000 bags per month?c ) What is the monthly profit or loss if the company stays withClunker and sells 60,000 bags per month?arrow_forwardName the four quadra nts of the service process matrix. Discuss how the matrix is used to classify services into categories.arrow_forwardWhat is Quality Function Deployment and Concepts, explain with an examplesarrow_forward
- Question 1Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:Tasks Description Task Time(InSeconds)PredecessorsA Take order 25 NoneB Receive payment 20 AC Gather drinks 35 AD Gather food 32 AE Put food etc. in bag 25 C,DF Give food tocustomer10 B,ECurrently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.i. Draw the precedence diagram to represent the process at Rock View Restaurant.ii. Calculate the cycle time in seconds.iii. Calculate the minimum number of windows that Rock View Restaurant will need toserve 60 cars per hour.iv. Using the LOT heuristic, assign the tasks to the windows…arrow_forwardQuestion 1Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:Tasks Description Task Time(InSeconds) PredecessorsA Take order 25 NoneB Receive payment 20 AC Gather drinks 35 AD Gather food 32 AE Put food etc. in bag 25 C,DF Give food to customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5…arrow_forwardwhat is finding the bottlenecks in the process?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.