EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 7, Problem 1CTE
Summary Introduction

To determine: The possible reasons for high employee turnover.

Introduction: The amount of dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.

Summary: Company HH, a fast food restaurant serving its customers with health and hygienic foods. The firm is facing difficulties in generating profits and losing sales. Though their customers likely welcome the tasty, hygienic and appealing foods, the business steadily decline due to slow service and high employee turnover.

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Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicatethat customers find the food to be tasty and appealing, business has fallen off in recent weeks. Atthis point, the restaurant is not making a profit. Customers have complained about slow service, andemployee turnover is high.
Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Discuss how techniques described in Chapter 7 "Work Design and Measurement" could be used to improve operations. Which techniques could be used, how they could be used, and why you think those techniques would be helpful.
Bob's Construction Company employs 25 persons in a residential construction operation (NAICS 2361). There were 7 recordable incidents (1 fatality) for FY 2022. All employees worked full-time for the year with no vacation. What is the overall incident rate for Bob’s Construction Company? What is the industry average? How are they doing?

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EBK OPERATIONS MANAGEMENT

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