OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 7, Problem 8CQ
Summary Introduction
To determine: The action that is likely to increase the utilization of a resource with setup time.
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A lab provides ultrasound service to patients. The service process consists of two
steps:
1. Registration. Performed by a receptionist (Salary rate = $25/hr; Process time
= 6 minutes/patient)
2. Ultrasound scan. Performed by a technician (Salary rate = $30/hr; Process
time = 20 minutes/patient)
Note that the ultrasound images need to be read by radiologists, but we assume that
they have an ample capacity and thus will not model the role in the service process.
Currently, the lab has 2 receptionists and 3 technicians. The manager anticipates
demand to grow to 14 patients/hr in the near future. Thus, he plans to hire more
receptionists and/or technicians to increase the service capacity to at least 14
patients/hr. What would be the extra payroll cost (in dollars per hr)?
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Chapter 7 Solutions
OPERATION MANAGEMENT
Ch. 7 - Prob. 1CQCh. 7 - Prob. 2CQCh. 7 - Prob. 3CQCh. 7 - Prob. 4CQCh. 7 - Prob. 5CQCh. 7 - Prob. 6CQCh. 7 - Prob. 7CQCh. 7 - Prob. 8CQCh. 7 - Prob. 9CQCh. 7 - Prob. 10CQ
Ch. 7 - Prob. 11CQCh. 7 - Prob. 12CQCh. 7 - Prob. 13CQCh. 7 - Prob. 14CQCh. 7 - Prob. 1PACh. 7 - Prob. 2PACh. 7 - Prob. 3PACh. 7 - Prob. 4PACh. 7 - Prob. 5PACh. 7 - Sarahs Organic Soap Company makes four kinds of...Ch. 7 - Prob. 7PACh. 7 - Prob. 8PACh. 7 - Bruno Fruscalzo decided to set up a small...Ch. 7 - Prob. 10PACh. 7 - Prob. 11PACh. 7 - Prob. 1CCh. 7 - Prob. 2CCh. 7 - Prob. 3CCh. 7 - Prob. 4C
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- It is a stage of the process that appears inefficient and causes the customer to wait longer. a. Distribution method b. Service delivery process O c. Service blueprint O d. Bottleneckarrow_forwardAnswers letters f and garrow_forwardA Printed Circuit Board (PCB) machine installs integrated circuits onto a board. Before starting to produce a board, the PCB machine requires a 20-minute setup. Once in production, the PCB machine requires only 0.15 minute per board. Assume there is ample demand. Demand for boards occurs at the rate of 2 boards per minute. What is the smallest batch size such that the PCB machine does not constrain the flow rate through the process? answer:_________batch sizearrow_forward
- An order which is being processed on the shop floor but is not yet finished is called open order. Select one: a. False b. Truearrow_forwardThe information turnaround time is driven primarily by:a. the number of workers.b. the IT system.c. the inventory in the process.d. the amount of waste in the process.arrow_forwardProcess time is part of cycle time. The process time of a business process refers to: a. alWways is the largest part of cycle time. b. timMe a customer spends waiting in a queue (e.g., time customer spends waiting in a drive-thru line) c. is ofFten considered to be value-added time to the customer. d. timMe from beginning to completion of the business process.arrow_forward
- I'm working on creating a digital simulation model using FlexSim software to represent the flow of four distinct products within a warehouse setting. Here's the process: 1. **Model Overview**: - Each product arrives at a temporary waiting area. - Products then proceed to one of four inspection machines, each dedicated to a specific product type. - After inspection, products are sent to a scanning station before being transported to one of four storage racks. 2. **Simulation Parameters**: - Product arrivals follow an exponential distribution with an average of 12 seconds. - Inspection times are exponentially distributed with an average of 6 seconds per machine. - Scanning time is fixed at 4 seconds. - The simulation will run for 50,000 seconds, and queue capacity is set to 10,000. 3. **Model Construction and Analysis**: - Build the digital model in FlexSim, detailing the layout and process flow. - Provide screenshots of key settings for objects such as Queues,…arrow_forwardIf the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.arrow_forwardWhich of the following regarding the impact of batch size is WRONG? a. A large batch size increases the total time in a cycle. b. A large batch size introduces more output variation to the process. c. A large batch size generates a high level of inventory. d. A large batch size improves the capacity. But the marginal capacity improvement has a decreasing trend. e. None of the above.arrow_forward
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