Interpretation: Role of technology in services has been discussed.
Concept Introduction: ABC Company has started their own automobile company. They manufacture the automobile parts and accessories. For continuous growth, they want that customer always show willingness for their product. So what they do, they first issue smart card which consist of all details of customer and also record loyalty points. Secondly, before launch a new product they advertise the product for the customer. So that customer can easily approach. Third, customer always want that product whose functionality is good and also low service cost. They reject all those product whose service cost is low but no improvement in functionality
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EBK PRODUCTION AND OPERATIONS ANALYSIS
- Define the terms "service quality" and "measuring and monitoring service delivery," as well as their respective meanings.arrow_forwardClarify the difference between high-contact and low-contact services. Explain how the nature of the customer's experience may differ between the two and how you might manage the differences.arrow_forwardDavid Jones is part of streamlining its service model has introduced new accounting, merchandise and planning systems. As a training consultant you ahve been asked to propose and justify a training option that would be appropriate to train the employees in this new service modelarrow_forward
- What are some methods for increasing the efficiency of service delivery?arrow_forwardBefore, it was thought that a service-oriented architecture (SOA) was necessary for a service-oriented methodology to be implemented. The broad use of RESTful services belies the reality that they have not been standardised. What do you believe is driving the rising demand for RESTful services, and what reasons could be at play? Is there an insufficient number of guidelines to prevent their spread and adoption?arrow_forwardWhat are some of the differences between high-contact and low-contact services?arrow_forward
- Examine the most fundamental methods of providing service to customers.arrow_forwardWhich of the service gaps do you consider to be most critical, and why?arrow_forwardGive an example of a service failure you have experienced. Was there any remedygiven? What could the firm have done better?arrow_forward
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