OPER MGMT IN SUPPLY CHAIN ACCESS CARD
7th Edition
ISBN: 9781260943184
Author: SCHROEDER
Publisher: INTER MCG
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Chapter 8, Problem 10DQ
Summary Introduction
To classify: The different costs from the list of given costs.
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21-Quality-related decisions is given to the workers through
O a Final production stage evaluation .
O b . Workers strict management . O c. Andon .
O d . In -process inspection .
Describe a process for reducing costs, improving quality, and increasing customer satisfaction?
What do you mean by the term process design ?
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OPER MGMT IN SUPPLY CHAIN ACCESS CARD
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- In the role of a plant manager making bumpers for cars. What would you need to measure and control?arrow_forwardLincoln Electric Inc. has a direct manufacturing cost of $147/welding unit and defective units can be reworked for $46/unit. Of the 343 units that begin production per day, 89% are good and 60% of defective motors can be reworked. What is the yield?arrow_forward15. Identify various types of Process Strategies with suitable example of each of them. Also, compare the characteristics of these strategies by following FIVE different ways: a. Equipment used b. Job instructions c. Raw-material inventories d. Work-in-process e. Fixed costsarrow_forward
- Before beginning the design phase, how will you ensure that the process of analysing the needs of the customer is accurate?arrow_forward5-ISO 9001:2008 specifies? A.Requirements of a quality management system. b.External process of the production system . c .Quality management systems Vocabulary and fundamentals. d.Internal process of the production system .arrow_forward33 ___is a process of measuring the performance of a company's products, services, or processes against those of another business considered to be the best in the industry, aka best in class. a. Benchmarking b. Balanced score card c. All of the options d. Ratiosarrow_forward
- PART 5: JIRO DREAMS OF SUSHIYou would need to watch a documentary film and think hard about quality management at chef master Jiro Ono's sushi restaurant, e.g. the Sukiyabashi Jiro in Tokyo, Japan.The film has the following information: titled Jiro Dreams of Sushi; first released in 2011; produced by Kevin Iwashina and Tom Pellegrini; directed by David Gelb; distributed by Magnolia PicturesTranscripts of the film are available online for free. Just follow this link:https://www.scripts.com/script/jiro_dreams_of_sushi_11319In your report of this part, you need to present the following:(a) Specific things that master Jiro and his associates do to have great sushi (what you see). You can use bullet points to present your specific findings.(b) A cause-and-effect (fishbone) diagram to explain the great quality (structured thoughts).(c) Discussion on why the restaurant does not need a documented quality system.(d) Discussion on why this non-documentation system may not work in other…arrow_forwardCase study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 2 Elaborate what should the Training Manager do to ensure that the managers of every department willingly send their staff for the training programmes. include example alsoarrow_forwardCase Study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 1 Describe the mistakes Hailey’s Construction Training Manager madearrow_forward
- A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill 10 Room not ready at check-in 8 Room service delivery late 3 Long line at check-out 10 Week 2 Error on bill 12 Noise in hallway 2 Long line at check-out 5 Room dirty 10 Week 3 Not enough towels in room 5 Error on bill 7 Room service delivery late 6 Not enough close-up parking 2 Week 4 Room dirty 7 Error on bill 9 Room not ready at check-in 10 Long line at check-in 9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…arrow_forwardWhat is process analysis? What tools are required for process analysis?arrow_forwardWhy the organizations producing unique products adopt processed-focused (job shop) process design? What are some other examples of firms adopting this particular process design?arrow_forward
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