OPER MGMT IN SUPPLY CHAIN ACCESS CARD
7th Edition
ISBN: 9781260943184
Author: SCHROEDER
Publisher: INTER MCG
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Chapter 8, Problem 11DQ
Summary Introduction
To explain: Cost of prevention, appraisal, external and internal failure.
Introduction: Quality cost implies the cost which is used to prevent, eliminate and identify defects from the products and not the expensive or high-quality use of materials.
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Is there a distinction between internal and external failure costs?
What are the key features and benefits of Failure Mode and Effects Analysis (FMEA) as a quality tool?
What is the necessity for quality assurance?
Chapter 8 Solutions
OPER MGMT IN SUPPLY CHAIN ACCESS CARD
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- When doing Performance Testing, what common mistakes might be made?arrow_forwardDiscuss, What are the key features and benefits of Failure Mode and Effects Analysis (FMEA) as a quality tool?arrow_forwardIn the design of their controls in year 1, Trinity relied on a practice-based, bottom up approach. What were the strengths and weaknesses of this approach? How effective was it? What would you recommend they should have done differently?arrow_forward
- Differentiate between internal failure costs and externalfailure costs.arrow_forwardHow might the new Sheraton Service Promise process help Starwoodavoid the four costs of poor process performance and quality(prevention, appraisal, internal failure, and external failure)?arrow_forwardThe Role of Employees in Quality Improvement?arrow_forward
- i) Evaluate the risk from the hazard of toxicity. ii) What technology choice is suitable for water proof cellular phone design?arrow_forwardCase study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 2 Elaborate what should the Training Manager do to ensure that the managers of every department willingly send their staff for the training programmes. include example alsoarrow_forwardCase Study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 1 Describe the mistakes Hailey’s Construction Training Manager madearrow_forward
- Using the problem of defecting customers, develop a fictional cause-and-effect diagram. Develop the four main categories and add the bones of possible causes or issues. Explain, based on your hypothetical scenario, what you see as Johnny’s possible major causes.arrow_forwardExplain how quality of design differentiate from quality of conformance ?arrow_forwardExplain the measures that should be taken to institute successful quality improvement ?arrow_forward
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