BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168

Solutions

Chapter
Section
BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168
Chapter 8, Problem 2DQ2
Textbook Problem
9 views

Kramp sees e-commerce as a complement to its call center operations. In this light, what risks did Kramp need to accommodate when creating the IT infrastructure they now possess?

Program Plan Intro

E-Commerce:

The process of e-commerce is to buy and sell the goods and services via electronic channels over the internet.

  • E-commerce is also called as electronic commerce.
  • A computer application e-commerce refers to the buying and selling of goods and services via electronic channels over the internet.
  • Even though the technologies available such as e-mail, social media and mobiles, the modern e-commerce mostly uses the internet for the online purchasing of products.
  • It is the most efficient method to communicate within the organization of business transactions such as maintaining the financial records of the users such as bank balances, name and address. But it is just a part of e-commerce business.

Explanation of Solution

Risks accommodated with Kramp:

Kramp sees e-commerce as a complement to its call center operations, Kramp need to accommodate while creating the IT infrastructure is described below:

  • In 2010, there were around 50k orders for every single day and again an increase of 40 percent was ordered via phone.
  • It was very hard for the call center workers to handle those numbers of orders or calls even if the number of call center resources is increased.
  • Hence, Kramp thought to go for automation which will bring him huge commercial sales as well as his worker will enjoy their work without pressure...

Still sussing out bartleby?

Check out a sample textbook solution.

See a sample solution

The Solution to Your Study Problems

Bartleby provides explanations to thousands of textbook problems written by our experts, many with advanced degrees!

Get Started

Chapter 8 Solutions

Principles of Information Systems (MindTap Course List)
Show all chapter solutions
add
Ch. 8 - The average order size for B2C commerce is greater...Ch. 8 - The largest B2C retailer in the United States is...Ch. 8 - _________ of total retail sales is sold online. a....Ch. 8 - The Web has greatly enhanced the practice of...Ch. 8 - ______ is not a key challenge for e-commerce. a....Ch. 8 - The Internet Corporation for Assigned Names and...Ch. 8 - A(n) ________ is an electronic forum where...Ch. 8 - __________ is the direct sale of products or...Ch. 8 - An average of 75 percent of all online shopping...Ch. 8 - Some businesses are willing to _______ as a means...Ch. 8 - The ______ security standard spells out measures...Ch. 8 - Although companies can select from a number of...Ch. 8 - Web site hosting companies make it possible to set...Ch. 8 - The amount of storage capacity and computing power...Ch. 8 - Key Web site performance measures include response...Ch. 8 - Briefly define the term electronic commerce, and...Ch. 8 - How does the dollar volume of U.S. B2B e-commerce...Ch. 8 - Identify three top IS priorities related to...Ch. 8 - What region in the world has the greatest B2C...Ch. 8 - What tools are available to help shoppers compare...Ch. 8 - What are Web-influenced sales?Ch. 8 - Identify the six stages consumers experience in...Ch. 8 - Identify three key challenges that an organization...Ch. 8 - Outline at least three specific trust-building...Ch. 8 - What is electronic couponing and how does it work?...Ch. 8 - What is an electronic exchange? Identify and...Ch. 8 - What is the two-step authentication process...Ch. 8 - Why is it necessary to continue to maintain and...Ch. 8 - Identify the key elements of the technology...Ch. 8 - Briefly discuss three models for selling mobile ad...Ch. 8 - DiscussShould Congress implement a national...Ch. 8 - Why are many manufacturers and retailers...Ch. 8 - What is retargeting? What are some strategies used...Ch. 8 - What are some of the privacy concerns that...Ch. 8 - Identify three specific actions an organization...Ch. 8 - Identify and briefly discuss three reasons for the...Ch. 8 - Briefly describe the differences between a credit,...Ch. 8 - Identify and briefly describe three m-commerce...Ch. 8 - Discuss the use of e-commerce to control spending...Ch. 8 - Identify three kinds of business organizations...Ch. 8 - Identify five major global issues that deter the...Ch. 8 - Use PowerPoint or some other presentation...Ch. 8 - Your refrigerator just gave out and must be...Ch. 8 - Imagine that your team has been hired as...Ch. 8 - As a team, develop a set of criteria that you...Ch. 8 - Do research on the Web to find a dozen Web sites...Ch. 8 - Do research to identify three top organizations...Ch. 8 - For your chosen career field, describe how you...Ch. 8 - What are some of the privacy concerns that...Ch. 8 - What companies or industries might be more likely...Ch. 8 - Are people likely to use Facebooks current...Ch. 8 - Do research online to find out more about some of...Ch. 8 - How do other types of e-commerce, such as...Ch. 8 - Kramp sees e-commerce as a complement to its call...Ch. 8 - What is Kramps long tail strategy and why has it...Ch. 8 - What other types businesses and industries might...Ch. 8 - How does Altitude Onlines Web site contribute to...Ch. 8 - How will the new ERP system impact Altitude...Ch. 8 - How can companies like Altitude Online, which sell...Ch. 8 - Consider a company like Fluid by reviewing its...

Additional Engineering Textbook Solutions

Find more solutions based on key concepts
Show solutions add
What is a composite entity, and when is it used?

Database Systems: Design, Implementation, & Management

What is the relationship between absolute pressure and gauge pressure?

Engineering Fundamentals: An Introduction to Engineering (MindTap Course List)

Convert 10,000 ft-lbf of energy into BTU, Joules, and kilojoules.

Fundamentals of Chemical Engineering Thermodynamics (MindTap Course List)

List two precautions to observe when using adjustable wrenches.

Precision Machining Technology (MindTap Course List)

If you take a screenshot of an entire screen but require information in only one window on the screen, what ste...

Enhanced Discovering Computers 2017 (Shelly Cashman Series) (MindTap Course List)

If your motherboard supports ECC DDR3 memory, can you substitute non-ECC DDR3 memory?

A+ Guide to Hardware (Standalone Book) (MindTap Course List)

What causes the tiny ripples in a hand cut?

Welding: Principles and Applications (MindTap Course List)