The typical characteristics of a pharmacy filling a prescription (service). Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 1

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Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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As a determinant of service quality assurance refers to

Suppose you're going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimensions, give an example on how would you judge the quality of the service.

Identify and explain any FIVE service quality dimensions with ONE example from each dimension.

Answer 2

Question

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 3

Question

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 4

Question

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

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Answer 5

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 6

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 7

Chapter 9, Problem 12P

Summary Introduction

To determine: The typical characteristics of a pharmacy filling a prescription (service).

Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.

Answer 8

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Answer 9

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Answer 11

Ch. 9 - Prob. 1DRQ Ch. 9 - Prob. 2DRQ Ch. 9 - Prob. 3DRQ Ch. 9 - Prob. 4DRQ Ch. 9 - Prob. 5DRQ Ch. 9 - Prob. 6DRQ Ch. 9 - Prob. 7DRQ Ch. 9 - Prob. 8DRQ Ch. 9 - Prob. 9DRQ Ch. 9 - Prob. 10DRQ

Solution Summary: The author explains the typical characteristics of a pharmacy filling prescription (service). Service quality helps to assess the degree of satisfaction that the customer received from the delivered service.

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Chapter 9 Solutions