OPERATIONS MANAGEMENT LOOSELEAF W/ CONN
14th Edition
ISBN: 9781264343898
Author: Stevenson
Publisher: MCG
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Chapter 9, Problem 1P
Make a check sheet and then a Pareto diagram for the following car repair shop data.
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An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
Required:
Using the data, make a check sheet for the problem types for each customer type, and then construct a Pareto diagram for each type of customer.
Which from among the reasons for 41 service calls should the repair department make more of their response and action. Why?
Make a check sheet and then a Pareto diagram for the following car repair shop data
Make a check sheet and then a Pareto diagram for the following car repair shop data:
ticket number
work
1
tiers
2
lube & oil
3
tiers
4
battery
5
lube & oil
6
lube & oil
7
lube & oil
8
brakes
9
lube & oil
10
tiers
11
brakes
12
lube & oil
13
battery
14
lube & oil
15
lube & oil
16
tiers
17
lube & oil
18
brakes
19
tiers
20
brakes
21
lube & oil
22
brakes
23
transmission
24
brakes
25
lube & oil
26
battery
27
lube & oil
28
battery
29
brakes
30
tiers
What notices can you observe from the check sheet and Pareto diagram and what recommendationscan you provide for those observations from Quality management perspective?
Chapter 9 Solutions
OPERATIONS MANAGEMENT LOOSELEAF W/ CONN
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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- Describe why it is critical to align process capabilities with product specifications ?arrow_forwardEstablish a hierarchy of analytic processes (AHP) define it properly?arrow_forward1. Transform the data model to a physical model (database design). Note: a. Draw the entity-relationship diagram (ERD) in Crow's foot notation using MS Visio 2019/2021. Use only the crow's foot database notation (template) in MS Visio (10 pts. penalty is assessed if the wrong template is used). b. There must be no many-to-many relationships (to place FKs appropriately). c. The ERD must include not only tables, foreign keys and relationships with cardinalities but also all columns and their data types (do not use char type only; you need to choose the appropriate data types for each column instead) and also display data types in the Visio file (10 pts. reduction if data types are not included or displayed). See below for instructions on how to enable and modify the display of data types. d. The names must be the same as provided in the data model; clearly label the primary keys and foreign keys. e. All foreign keys are required, i.e., cannot be null.arrow_forward
- How is Collaborative CRM is practiced in Mc Donald's. Explain Briefly if Diagram or chart needed add it.arrow_forwardDescribe the process diagram shown and what could be improved and make recommendations for those improvementsarrow_forwardMake a check sheet and then a Pareto diagram for the following car repair shop data: What notices can you observe from the check sheet and Pareto diagram and what recommendationscan you provide for those observations from a Quality management perspective?arrow_forward
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