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Apr 3, 2024
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Uploaded by kscott2314
Name: Krista Scott
Date: 1/17/2023
Identified Gaps—Obstacles
1.
Working Conditions:
The first obstacle I discovered was the huge disconnect between management and their employees. The employees have no trust in the managers they work for. This has affected many of the scores in the working conditions category. For example, when asked, “I trust my supervisor" the score decreased from 39 which is already a low number out of 100 to 24 resulting in a 38.46% drop over the last 4 years. Some work needs to be done to repair this relationship to see a change in this category. 2.
Praise & Recognition:
Another obstacle that will need to be overcome is what seems to be a lack of recognition for a job well done by employees. An overhaul of their rewards and recognition system needs to be done. And have a structured approach to recognizing its employees so that it becomes second nature for their supervisors and their positive feedback will come out all the time. 3.
Training & Development
: Lastly an additional obstacle that is affecting the employees is a lack of training. When asked, “My Supervisor talks with me to help me determine my
training and development goals.” The score dropped from 33, which is already very low to 25. This is a decrease of 27.58%. If the employees aren’t being trained properly you can’t expect them to be doing a perfect job. However, the lack of training will also affect the quality of work and potentially make customers unhappy and not come back.
Goal Revision
1.
Working Conditions:
After looking deeper at the current situation of the company and the obstacles that are affecting the working conditions, I feel like the goal of a 20% increase year by year is a little high. This category saw a decrease of approximately 38% in 4 years. It can be very hard to change working conditions when you have supervisors stuck in their ways. They may need to hire and restructure management that wants to see change to get these numbers to trend in the right direction. For these reasons, I have amended my goal to at least a 10% increase year by year with a continued increase after the next survey is more reasonable.
2.
Praise & Recognition:
The overall percentage decrease in this category was approximately 12-15% over the last 4 years. I believe the obstacles in this category are a bit easier to overcome. Implementing a recognition system is much easier to do than changing a behavior like in the working conditions category. For these reasons, I believe the goal of a 15% increase year by year is acceptable and will not be changing it. 3.
Training & Development
: Lastly, is the training and development category. This category saw a decrease of approximately 27% over the last 4 years. Even with obstacles affecting this category developing and implementing a training procedure is a little easier to accomplish. There are tons of resources that you can use to develop this. Because of this, I feel like the goal of 20% year over year is achievable and will not be changing it.
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