milestone 2 - mkt 265

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School

Southern New Hampshire University *

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Course

265

Subject

Marketing

Date

Apr 3, 2024

Type

docx

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4

Uploaded by theyloveealy01

Alyssa Torres-Ignacio MKT 265 Southern New Hampshire University May 16, 2023 Milestone 2 Starbucks uses a variety of social media platforms, Instagram, Twitter, and Tik Tok just to name a few. The brand is very active on their accounts which shows their audience they are committed to showcasing their brand no matter how popular they already are. According to Barbara Bean-Mellinger from Chron newsletters, their target market characteristics are high income & high spenders, urban-ish, on-the-go, technology early adopters, etc ( Who Is Starbucks’ Target Audience , 2019). The social media platforms that the brand uses are exactly where their target market is. Social media users are easily influenced by anything they see, so Starbucks uses their platforms to convince us we NEED to try the newest drink. With Tik Tok being the trendiest social media platform right now, according to Elena Cucu, Starbucks has created a humanized presence instead of only featuring content of their products. On Instagram, they create very aesthetically pleasing content that fits their brands persona while also creating a diverse environment for their customers. For example, they have a theme they follow for every season. During the winter season you can expect to see post of their limited time winter foam cups, their winter season drinks or anything Christmas related. Starbucks also uses YouTube shorts to promote their “To Be Human Campaign”. YouTube shorts are the newest short-form video feature that are like Tik Toks or Instagram reels. Through their short videos they
show the more inspirational and emotional side of their brand to better relate with their audience. In their “To Be Human Campaign” they interview customers at different locations asking about their life story, the good and the bad. With this campaign Starbucks has raised awareness for mental health which is something that has become a big struggle in majority of the world ( Starbucks on social media , 2023). As I mentioned before Starbucks uses YouTube shorts to create a more intimate and inspirational space for their audience. I think they can do this throughout all their platforms because not everyone watches YouTube shorts. For my personally, I did not know YouTube shorts even existed and whenever I am on YouTube, I skip that whole section because I just want to get straight to what I want to watch. I also noticed not very much of Starbucks employees are featured on their content. Their employees are the face of their company and customers are more likely to purchase from companies that takes care of their employees. According to Similarweb, YouTube and Twitter have the highest social media traffic to their website. Social media traffic surprised me because I thought their driver would be Instagram, but it is YouTube with 33.32% traffic and Twitter as second at 20.48%. Instagram is in the "others" category at 11.36% (Starbucks market share, n.d). I do notice now that there are a ton of Starbucks related videos on YouTube, for example some are titled "Trying my subscribers favorite drink" or "Trying Starbucks fall drink". We can have some influencers post videos featuring Starbucks as a sponsorship to drive more traffic to new upcoming drinks/foods. While I initially wanted to go with Instagram because that is where most businesses are, YouTube and Twitter are more entertaining in my opinion and the traffic there is obviously flowing.
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