Effective Communication in an Involuntary Context Communication is a process involving both verbal and non-verbal gestures between at least two people (Geldard, 1989). It is considered a process because it is important to constantly monitor and adapt responses depending on the context and how the other person reacts (Harms, 2007). In relation to social service work, a social worker needs to be able to effectively communicate with clients in order to form positive working relationships and justify interventions (O’Conner, Wilson, Setterlund, & Hughes, 2008). Effective communication occurs when the intended message is not distorted or misinterpreted (Geldard, 1989). This is particularly relevant for social workers, as they need to correctly identify the problems that a client is experiencing before appropriate actions can be implemented (O’Conner et al., 2008). This paper will explore how effective communication skills are operationalized when a client is involuntary (i.e., legally mandated to receive services). It will achieve this by focusing on a case study that involves a mental health social worker conducting a risk assessment on a client who has been referred by the courts. The paper will then go onto analyse how the context of the client and the social workers agency of employment shapes the way communication is established and maintained. Consequently, it will then discuss the inherent tensions that a social worker needs to be aware of and manage when dealing with
Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with people of different ages and diverse backgrounds (1). According to Koprowska research shows experiences of service users using the service within these settings indicate that skilled communication for PR actioners has enabled them to build a working
Social workers must strive “for a full understanding of the complex interactions between the client and all levels of the social and physical system as well as meaning that the client assigns to each of these interactions” (Andreae, 1996, p. 605).
2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners
As previously mentioned, I believe communication between a client and human services worker is of vital importance in any individual’s treatment. According to the Center for Negotiation Studies website, there are three major styles of communication: Aggressive, Passive, and Assertive (Communication Skills, n.d.). My communication style with Joe is Assertive. I am an effective, active listener with Joe. He does not open up very easily, and so when he does I need to ensure he feels like I am listening to every word he says. I set
P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context
Communication is an essential part of all relationships, and as a support worker, the ability to communicate well with the service users is a basic requirement for doing my job. Every individual has the right to communicate and as a support worker, I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law to make sure that everyone’s communication needs are met.Every person has the right to "freedom of expression" as stated in The Human Rights Act 1998. If an individual’s communication needs are not met then all aspects of their daily life
One of the reasons people communicate is to understand each other. Understanding is a big part of communication as you have to understand what people problems may be, but also to take on board their views and opinions on the situation to be in a position to hopefully sort out their underlying problems.
To communicate effectivley all of this must be taken into account. If communication needs are not taken into account, problems will begin to arise such as distress to the client, anger/frustrating leading to possible violence and the client not recieving adequate care.
In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s
Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the
As a social worker dealing with any of the above situations, I would suggest that it is not the duty of the social worker to take responsibility for the clients’ problems. The problem must be recognised by the client in order for the social worker to work in collaboration with him/her Coulshed & Orme (1998). However, since being placed at
The object of this paper is to examine the effectiveness of interpersonal communication. The paper will discuss how human service professionals can help by learning the standards of clients of a different culture. This paper will demonstrate some barriers that counselors may endure when assisting clients. Emotions can influence whether a client discuss circumstances to the interviewer and recognizing nonverbal and verbal cues. The authors have established the importance of counselors and their ability to communicate in their daily and professional lives. Many problems can happen when there is a lack of communication but knowing oneself is necessary to support others.
This assignment is centred on effective interpersonal interaction and good communication in health and social care which is achieved through the use of multiple communication methods and techniques and the analysis of how certain types of people think and communicate.