Lack Of Employee Motivation Due Improper Leadership

1137 WordsJan 29, 20155 Pages
Final Project Proposal: Lack of Employee Motivation Due to Improper Leadership Chastity Couvertier American Public University Final Project Proposal: Lack of Employee Motivation Due to Improper Leadership Dorado Beach, a Ritz Carlton Reserve located in Dorado, Puerto Rico is the second Ritz-Carlton brand reserve resort of the Ritz-Carlton hotel and resort chain, the first reserve resort is located on Phulay Bay, Thailand another nation with a tropical climate similar to Puerto Rico. The Ritz-Carlton brand’s reputation is to provide the utmost quality service towards their guests. However, since they opened their doors in 2012 the service has not been on a par to other Ritz-Carlton hotels nor with the other reserve location based over in Thailand. There is continuous training in regards of the companies Gold Standards throughout the year, which, is to reinforce a positive organizational culture at the resort property. These Gold Standards, in which, are the instruments that are provided to the employees and are used to deliver exceptional service to our guests. The resort provides an excellent service and the facilities are one of a kind but, there is a vast amount of employees are not following the company Gold Standards and are unmotivated employees due to various reasons. The elemental and primordial reason due to the lack of motivation is due to the poor and improper leadership from the managers of the resort. Improper leadership leads towards a lack of quality
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