Introduction
Steadfast Solar Company is an emerging solar panel importer in New Zealand. All the products are directly shipped from manufacturers in China and India to New Zealand then assembles and distributes throughout NZ retail branches with the help of one operating centre established in Singapore to manage all relations.
The company’s work force is globally dispersed amidst diverse cultural norms and linguistic variations crossing three distant time zones, which in turn can barricade effective communication. Below context is discussed in view of overcoming these barriers with appropriate technological passage and skill enhancement.
Barriers to Communication
Anything that interferes a person’s understanding is a communication barrier. It can be either physical semantic or psychological.
i. Physical, Semantic & Psychological Communication Barriers
The immediate background, distance between communicators, personal impairments, technical failures or illnesses inevitably act as communication barriers. In addition, linguistic variation including accents, idioms, tones and usage of technical jargons can affect effective transmission of information. Moreover, our perceptions in others’ culture, religion, values and experience can restrict efficient communication. As well as, lack of feedback, emotions, defensiveness, power and conflicts also act as communication barriers. (Chase, O 'Rourke, Smith, Sutton, Timperley, & Wallace, 2003) ii. Communication Barriers in Steadfast
This is a barrier to communication. Individuals from other backgrounds may use verbal communication to express what they think, however they could also use non-verbal communication to be understood.
Some example of barriers to communication are use of jargon, physical barriers, cultural differences, impairments, different language and patronising communication.
3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way
Communication is a two-way process that takes practice and time to be fully effective and is very important in every aspect our personal and professional lives. We communicate every day of our lives both verbally or nonverbally. The process of verbal communication is the exchanging information by transmitting an idea, send that idea, receive feedback, understand the idea and the feedback and provide feedback to the person who sent the message. The main components of communication are context, encoder, message, medium, decoder, and feedback. The context could be social, chronological, cultural, or physical. The individual sending the message will
Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in
Psychological barriers - Personal problems and worries can lead to lack of concentration, memory loss (dementia) etc. Emotional state at a particular point of time also affects communication. If the receiver feels that communicator is angry he interprets that the information being sent is very bad. While he takes it differently if the communicator is happy and jovial (in that case the message is interpreted to be good and interesting).
To communicate successfully one must express thoughts and emotions clearly. Sometimes the emotional barriers can hinder one 's ability to effectively communicate. Physical barriers are the facets of the surroundings that obstruct the flow of information. This could be radios which are not working correctly and prevent the officer from transmitting his communications. Anything that prevents or slows down the progress of the giving or receiving of information is considered a physical barrier. Semantics is another form of communication barrier, which results in the inability to communicate clearly. Semantic problems occur when there is a failure to agree on the connotation of certain expressions (Wallace & Roberson, 2009). The meaning of certain terms may not be interpreted the same by different people.
4.7 People from different backgrounds may use communication methods in different ways, for example people from different religious beliefs may find some gestures different so you should always make sure you are not doing something that may offend them, and you may also have a language barrier here. Also you may have someone who is deaf or hard of hearing they communicate in different ways, by sign language or pictures to help you understand their needs.
Explain how people from different backgrounds may use and/or interpret communication methods in different ways
Figure 1 shows free trade in Germany where solar panels are produced domestically and imported. When there is no foreign trade, German producers produce at 0Qe and price Pe. As foreign trade takes place, German consumers can import solar panels, possibly from China, as much as they want at the price of Pw.
Barriers to communication refer to obstacles that ideas and messages face before reaching the receiver. Language barriers occur when the receiver does not fully understand information conveyed by the sender. This occurs in the work place when orders and instruction pass to employees and employees fail to understand what the actual message and how they should respond. Dubrin argues, "Insiders but not outsiders understand technical or professional/jargon language" (443). Language barrier can occur in all levels of the organization not necessarily between the top and bottom. Emotional barriers occur if the message is not appealing to the receiver; it may arouse emotion and feelings that may lead to misunderstanding and misinterpretation. Proper interpretation of the message
Communication is an ongoing process in which individuals exchange messages whose meanings are influenced by the history of the relationship and the experiences of the participants. (Adler, p.384) Communication depends on relationships between the people who are communicating, and on common basics between them. Problems in communications between people may arise due to differences in cultures, perceptions, values, and expectations from life.
Our competitive advantage is that high quality of product, lower cost of solar panel, installation and maintenance, unique financial payment option and total coverage on-stop service, making it more reliable and convenient for customers than any other solar panel companies.
Given this challenge, we wonder if there exists a set of principles for successfully leveraging the