HRM - CASE STUDY Praveen’s Human Relations’ Dilemma Joseph is a supervisor in the Design Department of Advent Engineering Company. Henry is in charge of the Model Shop. Both are with the company for the past five years. They graduated from the same institute and knew each other fairly well. They hold equal positions and received the same level of compensation. Joseph and Henry report to Praveen who manages the Design Department. Due to other responsibilities, Praveen has given scant attention to the work of the Design Section and the Model Shop and has spent little time with his men. In his opinion, both are good and know their jobs well and so why bother. I can rely on them since both are responsible people. Joseph and Henry were good friends for the past couple of years, they were having bitter arguments over technical matters, and the division of responsibility for jobs was handled by both departments. Praveen has some knowledge of this situation but has ignored it since it is not brought to his attention for settlement. Joseph has not completed the blueprints for an electronic control device based on the ideas of Antony, the development engineer. The blueprints were sent to Henry for the development of a model. The job took 100 man-hours. But when the model was delivered to Antony, he found several mistakes in execution. The work will now have to be done at a considerable cost. When Joseph and Henry were called in by Praveen to find out how this had happened, they started to point fingers at each other. Henry said, ‘It is Joseph’s fault. We just followed his points in every detail. He should have checked on them personally. “Joseph countered, “It was a rush job, and I did not have time to check it. If Henry had paid some attention, he could have spotted the errors and checked back with me.” Questions 1. Was Joseph right in expecting Henry to check the work of his department? Why? 2. How did the situation between Joseph and Henry develop? 3. What could Praveen have done to prevent or correct this situation? 4. How do you think Praveen would handle the problem now? 5. What kind of human relations approach should Praveen take to rectify and prevent such problems?
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HRM - CASE STUDY Praveen’s Human Relations’ Dilemma
Joseph is a supervisor in the Design Department of Advent Engineering Company. Henry is in charge of the Model Shop. Both are with the company for the past five years. They graduated from the same institute and knew each other fairly well. They hold equal positions and received the same level of compensation. Joseph and Henry report to Praveen who manages the Design Department. Due to other responsibilities, Praveen has given scant attention to the work of the Design Section and the Model Shop and has spent little time with his men. In his opinion, both are good and know their jobs well and so why bother. I can rely on them since both are responsible people. Joseph and Henry were good friends for the past couple of years, they were having bitter arguments over technical matters, and the division of responsibility for jobs was handled by both departments. Praveen has some knowledge of this situation but has ignored it since it is not brought to his attention for settlement. Joseph has not completed the blueprints for an electronic control device based on the ideas of Antony, the development engineer. The blueprints were sent to Henry for the development of a model. The job took 100 man-hours. But when the model was delivered to Antony, he found several mistakes in execution. The work will now have to be done at a considerable cost. When Joseph and Henry were called in by Praveen to find out how this had happened, they started to point fingers at each other. Henry said, ‘It is Joseph’s fault. We just followed his points in every detail. He should have checked on them personally. “Joseph countered, “It was a rush job, and I did not have time to check it. If Henry had paid some attention, he could have spotted the errors and checked back with me.”
Questions
1. Was Joseph right in expecting Henry to check the work of his department? Why?
2. How did the situation between Joseph and Henry develop?
3. What could Praveen have done to prevent or correct this situation?
4. How do you think Praveen would handle the problem now?
5. What kind of human relations approach should Praveen take to rectify and prevent such problems?
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