Janice was a very successful Sales Representative at her company. As such she was promoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What are some suggestions that can be done to help her become more successful in her new position?
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Janice was a very successful Sales Representative at her company. As such she was promoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What are some suggestions that can be done to help her become more successful in her new position?
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- Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.Janice was a very successful Sales Representative at her company. As such she waspromoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What in your opinion might be the reason for her situation and what would you suggest be done to help her become more successful in her new position?New Website for the Fashion Company Noor was the new marketing manager for a fashion brand, and she oversaw working with a design team to develop a new Web site. The previous website was straightforward yet useful. In other words, Noor thought, it was completely dull. So, she decided it was time to build the finest fashion company website ever. Noor desired a website as dynamic as the clothes itself. Glowing writing is everywhere, animation and music snippets are playing, bright outfits are everywhere, and everything is always in action. She wanted visitors to her website to receive a taste of the fashion inspiration so that they would hurry to the malls for more. Noor directed the Web design team to employ the most up-to-date technology, guaranteeing them that money would not be an issue. A week after the site's release, customer care workers were inundated with issues and inquiries regarding the new site. The number of e-mails received more than doubled, with site users requesting…
- “After a short stint as a booking salesman assigned to directly serve the hospital accounts, my boss assigned me to handle a distributor. This new task practically overwhelmed me. It was my first time to manage a distributor account. I was a consistent sales quota buster and I didn’t understand why my boss called this career move a reward for my good performance. I also had very little idea why our company had to sell to our non-key accounts through distributors and not directly through own sales force. I didn’t even know how distributors operate their business but my office calls me a distributor manager.” – Bothered Mike “My boss measures my performance based on how much I sold to my distributor and how fast I collected from them. Period! My boss never bothered to ask me how much my distributor sells to customers, to which customers, how many customers, and how much money my distributor makes. He didn’t care as long as I hit my targets. As my monthly targets became…“After a short stint as a booking salesman assigned to directly serve the hospital accounts, my boss assigned me to handle a distributor. This new task practically overwhelmed me. It was my first time to manage a distributor account. I was a consistent sales quota buster and I didn’t understand why my boss called this career move a reward for my good performance. I also had very little idea why our company had to sell to our non-key accounts through distributors and not directly through own sales force. I didn’t even know how distributors operate their business but my office calls me a distributor manager.” – Bothered Mike “My boss measures my performance based on how much I sold to my distributor and how fast I collected from them. Period! My boss never bothered to ask me how much my distributor sells to customers, to which customers, how many customers, and how much money my distributor makes. He didn’t care as long as I hit my targets. As my monthly targets became…“After a short stint as a booking salesman assigned to directly serve the hospital accounts, my boss assigned me to handle a distributor. This new task practically overwhelmed me. It was my first time to manage a distributor account. I was a consistent sales quota buster and I didn’t understand why my boss called this career move a reward for my good performance. I also had very little idea why our company had to sell to our non-key accounts through distributors and not directly through own sales force. I didn’t even know how distributors operate their business but my office calls me a distributor manager.” – Bothered Mike “My boss measures my performance based on how much I sold to my distributor and how fast I collected from them. Period! My boss never bothered to ask me how much my distributor sells to customers, to which customers, how many customers, and how much money my distributor makes. He didn’t care as long as I hit my targets. As my monthly targets became…
- “After a short stint as a booking salesman assigned to directly serve the hospital accounts, my boss assigned me to handle a distributor. This new task practically overwhelmed me. It was my first time to manage a distributor account. I was a consistent sales quota buster and I didn’t understand why my boss called this career move a reward for my good performance. I also had very little idea why our company had to sell to our non-key accounts through distributors and not directly through own sales force. I didn’t even know how distributors operate their business but my office calls me a distributor manager.” – Bothered Mike “My boss measures my performance based on how much I sold to my distributor and how fast I collected from them. Period! My boss never bothered to ask me how much my distributor sells to customers, to which customers, how many customers, and how much money my distributor makes. He didn’t care as long as I hit my targets. As my monthly targets became…Avery is the founder and president of a social venture in your community. She employs both paid employees and volunteers. She has recently observed conflict between the paid staff and the volunteers. She comes to you for advice and help to identify the root causes of the conflict and propose solutions. Develop a plan of action that would include how you would identify the causes of the conflict and what remedies you would propose. What do you think led to the conflict between the paid employees and the volunteers? How you would assess the success of your intervention?You recently completely overhauled several aspects of employee benefits, including health insurance and compensation packages. You have also developed clear succession plans and career development plans to assist in the retention of your current employees. You are pretty excited about the changes and feel they are better for the employees, while costing your organization less money. These plans came from your development of a strategic plan and goals set last year. You think these plans will result in lower turnover. However, in four recent exit interviews, the former employees mentioned the lack of communication from your department on the changes you made. They said they did not feel well informed and are disappointed they were not notified. In addition, they complained of micromanagement on the part of two particular managers. They said they spend half of their day responding to their managers with project updates, instead of working on the projects themselves. As you begin to think…
- You are newly hired as the national sales manager of a pharmaceutical company. Your predecessor was not a very efficient manager. Hence, anomalous transactions and practices were rampant during his time. This was the reason why he was removed from the post despite the good performance of the sales force as far as hitting sales quotas are concerned. As you take over, you assume command responsibility over the entire sales force. However, since there was no proper turnover, you face the danger of being questioned for anomalies that happened before your time. If you call for a sales force audit, you might lose more than half of your sales force due to possible termination as a result of the audit. But you need to immediately show satisfactory sales performance. What will you do? Important note: please follow the case tipsPlease read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Sales at a large telecommunications company were down for the third quarter. Management reviewed several strategies to improve sales and concluded that one solution would be to improve training for the large, dispersed sales force. For the sake of expediency, the training department began using a needs assessment it conducted several years before as a basis to develop enhanced training. The plan was first to update the original needs analysis, and then to develop new training strategies on the basis of what it found. The department also began investigating new training technologies as a possible means to reduce training delivery costs. However, management was so intent on doing something quickly that the training department was ultimately pressured into purchasing a generic, off-the-shelf package by a local vendor. One of the features of the package that appealed to…29. A department manager, who is under significant pressure to reduce costs and improve efficiencies, presents the staff with a number of changes that will be made in the coming weeks. The employees in the department are very comfortable with the current approach and do not understand why the changes are being made. Most employees feel the whole matter is based on a passing whim of the manager, but they accept the proposed plan with no visible response. Which barrier to change is occurring in this company? A.Negative employee attitude about the change B.Poor communication of the intent for change C.Lack of infrastructure to support the change D.Fear that the organizational culture may change