Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier, A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.
Characters in the case: The characters that in the case are A Company, and J.
Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.
To discuss: Reasons to prove that employee turnover is very costly for companies.
Want to see the full answer?
Check out a sample textbook solutionChapter 10 Solutions
Understanding Business
- MoneyHeist Ltd was turned around by Professor. Professor began working for the company in 1993 and worked his way up the corporate ladder, holding several management positions before becoming CEO in 2002. Based on his previous experience with MoneyHeist Ltd, he knew that when he took over, the company had powerful employees with varying levels of motivation. Professor believed that, among other important business changes, motivating employees at MoneyHeist Ltd was critical to bringing the company back from the brink of failure. His guiding principle was the belief that in order to satisfy customers, employees must be interested and motivated in their work. He has close relationships with many of the employees because of his tenure with MoneyHeist Ltd, which provides a sense of comfort and teamwork. He likens the company to a nice family. Professor was tasked with managing three (3) subordinates in the interim – Denver, Rio, and Berlin. His success was dependent on his ability to keep…arrow_forwardMoneyHeist Ltd was turned around by Professor. Professor began working for the company in 1993 and worked his way up the corporate ladder, holding several management positions before becoming CEO in 2002. Based on his previous experience with MoneyHeist Ltd, he knew that when he took over, the company had powerful employees with varying levels of motivation. Professor believed that, among other important business changes, motivating employees at MoneyHeist Ltd was critical to bringing the company back from the brink of failure. His guiding principle was the belief that in order to satisfy customers, employees must be interested and motivated in their work. He has close relationships with many of the employees because of his tenure with MoneyHeist Ltd, which provides a sense of comfort and teamwork. He likens the company to a nice family. Professor was tasked with managing three (3) subordinates in the interim – Denver, Rio, and Berlin. His success was dependent on his ability to keep…arrow_forwardMoneyHeist Ltd – the turnaround MoneyHeist Ltd was turned around by Professor. Professor began working for the company in 1993 and worked his way up the corporate ladder, holding several management positions before becoming CEO in 2002. Based on his previous experience with MoneyHeist Ltd, he knew that when he took over, the company had powerful employees with varying levels of motivation. Professor believed that, among other important business changes, motivating employees at MoneyHeist Ltd was critical to bringing the company back from the brink of failure. His guiding principle was the belief that in order to satisfy customers, employees must be interested and motivated in their work. He has close relationships with many of the employees because of his tenure with MoneyHeist Ltd, which provides a sense of comfort and teamwork. He likens the company to a nice family. Professor was tasked with managing three (3) subordinates in the interim – Denver, Rio, and Berlin. His success was…arrow_forward
- What motivates people in the workplace? Money? Flexibility? Recognition? There are both intrinsic and extrinsic factors that come into play in motivating a workplace. Listen to Daniel Pink in this Ted Talk: https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation. Discuss the difference between intrinsic and extrinsic motivators, provide an example of each, and discuss two points that you found really interesting in this video.arrow_forwardIt’s been said that money is not enough to motivate anyone for long and that people really work for their boss, not the company. If you’ve had experience as an employee, as a manager, or both, then you no doubt have some insight into this statement. If you’ve never been involved in the workplace or business, then consider what you’ve heard from other people about their experiences in the workplace. Have something in mind? Great! Now, consider what the text had to say about the leadership skills required of sales managers and especially about how they motivate their sales force. State your insight and the experience you base it on. Would your example/insight motivate or demotivate sales professionals? Why? How can a sales manager motivate their staffarrow_forwardSmall businesses are a key driver of the US economy and have faced countless unforeseen challenges over the past several years. Selecting the company/organization NightLight Pediatric Urgent Care looking from a CEO perspective What seems to be the biggest motivator of employees at NightLight Pediatric Urgent Care. What theroy best explains the motiation level of the employees? What else can be done to motivate employees?arrow_forward
- As manager of a large team of engineers, you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs. You have decided to follow Herzberg's two-factor theory to motivate your employees. What steps can you take to maximize motivation?arrow_forwardMost of us must work for life, and a career is a key aspect of our lives. But why do bosses have to be so concerned with the problems of employee motivation? Can a person be too motivated?arrow_forwardIn a meeting with members of Strategic Management committee in your company, you ask middle managers about the recent performance in the marketing department and their thoughts about the reasons behind it. They state that their performance goals are set too high, with the vast majority of their employees missing their individual targets across the board. In your education and training to be an organizational behavior consultant, you studied various needs-based motivational theories such as: · Maslow’s hierarchy · McGregor’s Theory X and Theory Y · The Two-Factor theory Your Task Which of the motivational theory do you think is best for describing human behavior in the workplace? Based on that, elaborate how the chosen theory can help in creating a work environment using reward strategies, work-life balance considerations, and other approaches to motivate employees to achieve the performance goals?arrow_forward
- Reflect on the differences between the culture in China and the culture in the United States and how the differences influence the types of incentives a firm might offer to motivate its employees. Using the readings, lecture, and your own scholarly research, complete an incentive analysis for China and the United States with the purpose of motivating workers. Address the following in your paper: What is the motivation culture of China and of the United States? What does a U.S. firm setting up operations in China need to know about the work culture of a Chinese employee? What incentives should an international manager offer to motivate Chinese workers of an American company?arrow_forwardGive typing answer with explanation and conclusion Identify at least five actions a supervisor can take to maximize employee motivation. Which of these actions would be most effective in motivating you as an employee?arrow_forwardAccording to the Expectancy Theory, motivation is high when people____ A)believe that high levels of effort lead to high performance and, ultimately, performance will lead to the attainment of the outcomes that are desired by the person. B)perceive that they can satisfy their need for affiliation and need for achievement with minimum effort. C) have their most basic physiological and safety needs met. D) are given specific and challenging goals that help them focus their inputs in the right direction.arrow_forward
- Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning