MANAGERIAL ACCOUNTING (LL+CONNECT)
17th Edition
ISBN: 9781266062148
Author: Garrison
Publisher: MCG CUSTOM
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Question
Chapter 12, Problem 1E
To determine
Introduction:
A balanced scorecard is a structured report that helps managers in tracking the execution of activities by the staff working under them. It also assists in monitoring the results arising from such activities.
To classify: Items into the four categories of balanced scorecard performance measures.
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Students have asked these similar questions
2-30 The balanced scorecard is related to the strategy map in a way similar to how
a. the value chain is related to product differentiation.
b. SWOT analysis is related to execution.
c. the organization's key activities are related to the value chain.
d. sustainability can be related to financial reporting.
2-31 A company taking a strategic and customer-centered point of view can best address sustainability, a concern for
environmental and social as well as economic performance, through
a. annual financial reporting to the Securities and Exchange Commission.
b. the use of a sustainability perspective in the balanced scorecard.
c. reporting violations of a company's human resources policy to the proper authorities.
d. lobbying in Congress for stronger environmental regulations.
Page 57
[LO 2-4 O]
2-32 The implementation of the balanced scorecard (BSC) can involve all of the following except
a. the strong support of top management.
b. a strategy of differentiation (as opposed to one of…
29
To analyse the employee growth and turnover which perceptive of balanced scorecard should be applied by the company.
a.
Internal business processes
b.
learning and growth perceptive
c.
Customers perceptive
d.
Financial perceptive
Question 5.1
For each of the following balanced scorecard measures,
A – Financial
B – Customer
C – Internal Business Process
D – Learning and Growth
Required
Match with the appropriate perspective:
Number of new customers
Percentage of defective product units
Number of patents
Customer profitability
Customer cost per unit
Return on assets
Average job-related training hours per employee
Product cost per unit
Employee turnover rate
Percentage of processes with real-time feedback
Chapter 12 Solutions
MANAGERIAL ACCOUNTING (LL+CONNECT)
Ch. 12 - Prob. 1QCh. 12 - Prob. 2QCh. 12 - Prob. 3QCh. 12 - Prob. 4QCh. 12 - Prob. 5QCh. 12 - Prob. 6QCh. 12 - Prob. 7QCh. 12 - Prob. 8QCh. 12 - Prob. 9QCh. 12 - Prob. 10Q
Ch. 12 - Prob. 1AECh. 12 - Prob. 2AECh. 12 - Prob. 1ECh. 12 - Prob. 2ECh. 12 - Prob. 3ECh. 12 - Prob. 4ECh. 12 - Prob. 5ECh. 12 - Prob. 6ECh. 12 - Prob. 7ECh. 12 - Prob. 8ECh. 12 - Prob. 9ECh. 12 - Prob. 10ECh. 12 - Prob. 11ECh. 12 - Prob. 12PCh. 12 - Prob. 13PCh. 12 - Prob. 14PCh. 12 - Prob. 15PCh. 12 - Prob. 16PCh. 12 - Prob. 17PCh. 12 - Prob. 18PCh. 12 - Prob. 19PCh. 12 - Prob. 20PCh. 12 - Prob. 21C
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Similar questions
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- Jalancu Juviai u The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact C. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs Consumer satisfaction (from surveys) Cycle time for solving a customer problem Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products 2. Select an additional measure that would be appropriate for each of the four perspectives. Contribution margin by product ▾ Number of complaints Number of accidents per month Hours of continuing education provided per month g. h. i. Financial Customer Customer Internal business process Financial Financial Learning and growth Learning and growth…arrow_forwardSubject: accountingarrow_forwardBalanced scorecard American Express Company (AXP) is a major financial services company, noted for its American Express card. Below are some of the performance measures used by the company in its balanced scorecard. For each measure, identify whether the measure best fits the innovation, customer, internal process, or financial dimension of the balanced scorecard.arrow_forward
- E Essay Tips: How to Paraphrase a * PlayStation 5 Console - Walmart x aystation 5-antonline.co x /7355/quizzes/38887/take O works to achieve goal congruence O supports the use of expert knowledge 1 pts Question 3 The performance evaluation system should provide incentives to segment managers for coordinating the activities of the subunits and directing them toward the overall company goals. Which of the following performance measurement goals has been described by this statement? O motivating segment managers O promoting goal congruence O providing feedback O benchmarking Question 4 Uniox, Inc. intends to increase its profits by 50% in the next fiscal year. Which of the following is most likely be a lag indicator in Uniox's performance renort?arrow_forwardQUESTION 9 Analytical CRM can calculate the Customer Lifetime Value (CLTV), which is: the prediction of the net-profit attributed to the entire future relationship with a customer O a tool to assess partners' performances. sales prospect and contact information, sales quote generation capabilities. capturing prospect and customer data, scheduling and tracking direct-marketing mailings or email, and cross selling.arrow_forwardReid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard. Learning & Growth Internal Business Process Item Customer Financial Ex. Employee absenteeism rate X 1. Sales from new customers 2. Customer defection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement 8. "Your employees treated me courteously." 9. Return on assets Percent of customers that strongly agree with the statement "Your…arrow_forward
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