EBK MARKETING
6th Edition
ISBN: 9781259898884
Author: Grewal
Publisher: YUZU
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Chapter 13.5, Problem 2PC
Summary Introduction
To determine: Ways to recover from a service failure.
Introduction: When the services provided by the firm failed to meet the expectation of the customers, it is known as the service failure.
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What strategies can organizations employ to monitor and troubleshoot service-oriented systems effectively?
What is the role of incident management in IT service delivery, and how does it contribute to minimizing service disruptions?
What are the advantages and disadvantages of providing a service quality guarantee?
Chapter 13 Solutions
EBK MARKETING
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