Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 16, Problem 10PA
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To determine: The thing that would incur for the given information.
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Please show in excel. The template is provided in the image. This is for a two-server system, not one.
The Burger Dome is a fast-food restaurant that is currently appraising its customer service. In its current operation, an employee takes a customer’s order, tabulates the cost, receives payment from the customer, and then fills the order. Once the customer’s order is filled, the employee takes the order of the next customer waiting for service. Assume that time between each customer’s arrival is an exponential random variable with a mean of 1.35 minutes. Assume also that the time for the employee to complete the customer’s service is an exponential random variable with mean of 1 minute. Use the BurgerDome.xlsx template to complete a simulation model for the waiting line at Burger Dome for a 14-hour work day. Using the summary statistics gathered at the bottom of the spreadsheet model, answer the following questions.
What is the average wait time experienced by a customer?…
Please do not give solution in image formate thanku.
The manager of the Safeway store (close to Santa Clara University) is considering improving the customer service level by reducing customers’ average waiting time for checkout. Based on the past year’s data, he knows that customers try to check out every 2 minutes, on average, and the standard deviation of the interarrival time is also 2 minutes. It takes on average 3 minutes to finish the checkout process. The standard deviation of the processing times is 3 minutes. The manager’s goal is to make sure the customers’ average waiting time is less than 0.5 minute. How many checkout cashiers should the manager use?
Consider the following service system. The average inter-arrival time is 10 minutes, and the standard deviation of the inter-arrival time is 10 minutes. The average processing time is 5 minutes with the standard deviation of the processing time being 6 minutes.
What is the Flow rate of the process in [customers/minute]?
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- A machine can operate for an average of 10 weeks before it needs to be overhauled, a process which takes two days. The machine is operated five days a week. Compute the availability of this machine. (Hint: All times must be in the same units.)arrow_forwardA drive-through at a Fast Food serves 424 customers over a 10-hour day. On average, a customer spends 3 minutes waiting in line, 7 minutes placing the order, and 4 minutes completing the order before leaving the drive-through. How many customers on average are "in" the drive-through (i.e., from the time they enter to the time they exit the drive-through) on a typical day? (Specify your answer in two decimal points)arrow_forwardGo Fly (GF), a startup airline, installed five self-serve kiosks to check in passengers atits Denver gate. In comparison to the five employees that were previously responsiblefor checking in passengers, the average processing time per customer is higher with thekiosks. In addition, customers are still trying to learn the menus in the kiosk, and somepassengers just don’t quite get it: The coefficient of variation of the processing time ishigher with the kiosks than with the employees. In terms of demand, the interarrivaltime of customers has decreased, but the coefficient of variation of interarrival times hasnot changed. Which of the following will happen regarding the average number of passengers waiting in line to check in with the kiosks relative to the average number whenthe employees did this task?a. It will decrease.b. It will stay the same.c. It will increase.d. It may decrease or increase.arrow_forward
- In an M/MA queueing system, the arrival rate is 3 customers per hour and the service rate is 5 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate), what will be the resulting performance measurements? (Round your answers to 3 decimal places.) d. What is the expected number of customers in the queue (Lq)? Number of customers (queue) e. What is the expected waiting time (in hours) in the queue (Na)? Waiting time (queue)arrow_forwardGiven the following Operating Characteristics from a queuing model with time units specified in hours, answer the five questions: Po = 0.4000 Lq = 0.9000 L = 1.5000 Wq = 0.2000 W = 0.3000 Pw = 0.6000 What is the average time, in minutes, a customer waits in line before being served? What is the average time, in minutes, a customer spends waiting and being served? What is the average number of customers in the system? What is the probability that there are no customers in the system? If the system serves a customer every 4 minutes, what is the service rate?arrow_forwardThe time from when a patient is discharged from North Shore Hospital to the time the discharged patient’s bed is ready to be assigned to a new patient is referred to as the bed assignment turnaround time. If the bed turnaround time is excessive, it can cause problems with patient flow and delay medical procedures throughout the hospital. This can cause long waiting times for physicians and patients thus creating customer dissatisfaction. The admissions RN has assigned a patient care associate to measure the bed turnaround time for a randomly selected bed each morning., afternoon, and evening for 30 days. Following are the bed turnaround time sample observations: Day Day Bed Turnaround Times (min) 1 1 127 135 167 144 151 2 2 140 155 122 135 119 3 3 112 128 97 118 131 4 4 223 135 154 187 150 5 5 181 155 160 172 166 6 6 103 158 145 124 149 7 7 146 135 167 150 178 8 8 104 122 115 137 129 9 9 136 158 137 148 156 10 10 145 163 106 139 170 11 11 84 146 125 98…arrow_forward
- A graphics reproduction firm has four units of equipment that are automatic but occasionally become inoperative because of the need for supplies, maintenance, or repair. Each unit requires service roughly twice each hour, or, more precisely, each unit of equipment runs an average of 30 minutes before needing service. Service times vary widely, ranging from a simple service (such as pressing a restart switch or repositioning paper) to more involved equipment disassembly. The average service time, however, is five minutes. Equipment downtime results in a loss of $20 per hour. The one equipment attendant is paid $6 per hour.Using finite queuing analysis, answer the following questions: a. What is the average number of units in line? b. What is the average number of units still in operation? c. What is the average number of units being serviced?d. The fi- rm is considering adding another attendant at the same $6 rate. Should the firm do it?arrow_forwardPlease do not give solution in image format thanku The flow rate through a process is 0.5 flow units per minute. The number waiting for the process is 1. The time to do the activity in the process is 1 minute. This is a stable system. The average amount of time a flow unit spends waiting for the activity and doing the activity = ______. Enter one integer (which can be 0) and ONE decimal, so the answer looks like X.X. Any of the Xs can be a 0.arrow_forwardPlease do not give solution in image format thanku Customers send e-mails to a help desk of an online retailer every two minutes, on average, and the standard deviation of the interarrival time is four minutes. The online retailer has three employees answering e-mails. It takes on average five minutes to write a response e-mail. The standard deviation of the processing times is one minute. (a) How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered? (b) Estimate, on average, how long the customers will wait before being served. (c) Determine the minimum number of employees required to have at most 10 minutes of waiting. Do not use excel. Explain every step in your answers in detail.arrow_forward
- . A computer server experiences large fluctuations in the amount of data requests itreceives throughout the day. Because of this variation, Little’s Law does not apply. Trueor false?arrow_forwardSafety regulations require that the time between airplane takeoffs (on the same runway) will be at least 3 minutes. When taking off, the run time of an airplane on the runway is 33 seconds. Planes are on average waiting 6 minutes and 48 seconds for takeoff. On average there are 16 planes taking off per hour. How many planes are either on the runway or waiting to take off? Round your answer to 2 decimal places.arrow_forwardPlease do not give solution in image format thanku A bank has an average of 10 customers per hour arriving into the system, and it takes an average of 30 minutes for the clerk to complete a transaction with a customer. What is the average length of the queue in the bank? And A store open 24 hours per day is interested in determining store traffic. It found that customers arrive uniformly at the rate of 10 customers per hour. The store has a single worker to process customers. The worker takes an average of 5 minutes to process a customer. If we assume that every customer must be processed, what is the average number of customers in the store?arrow_forward
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