Concept explainers
Case summary:
Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.
He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and
Characters in the case:
Firoz, an accountant
Beatrice, a partner of the business
Cathy, manager of Firoz
Adequate information:
As an accountant, Firoz performs the required job but he lacks in communication skills.
To determine:
The solutions to be taken with the performance of Firoz.
Trending nowThis is a popular solution!
Chapter 17 Solutions
Management, Loose-Leaf Version
- As an astute student of Group Dynamics and Communication, you have been tasked to deliver a speech to encourage some workers of a multinational firm in working as a team to achieve the objectives and goal of the organization. The major aspect of your speech requires you to justify whether ‘Effective Communication’ or ‘Emotional Intelligence’ is the important skills or knowledge necessary to achieve the organizational goal?arrow_forwardAttitudes toward time and presentation styles can have a powerful effect on cross-cultural communication. These attitudes vary greatly around the world. An international manager has to face several issues related to communicating in another country -- what should he or she be aware of in terms of communication style, trying to decipher non-verbal behaviors, or figuring out the work style of their foreign counterparts? An American expatriate, John Olsen (U.S. culture and considered to be low-context and monochronic), new to Italy, was determined not to fall into the polychronic attitude and extremely high context, but instead, he soon realized he was missing the point about what was really being conveyed to him. He always arrived on time and the Italians didn't; He was always trying to work after normal work schedule and Italians weren't; He's always trying to talk about work during lunch and dinner and Italians don't; He was always using very detailed PowerPoint presentations and the…arrow_forwardImagine you are applying for a job with a Japanese company which has officially res in the United States. Probably your immediate manager will be Japanese. Think of some considerations you need to think about if you are communicating with someone from Japan. Maybe your superior will be based in Japan and you will need to communicate through technology, such a Skype or Zoom. What challenges might you face? Remember your response/discussion needs to be more than a short paragraph or so.arrow_forward
- “The research lead to the discovery of lead”. In this sentence, both the words have the same spelling, but different pronunciation and different meanings. These words can be interpreted wrongly when used unknowingly. This is an example for____. a. Semantic Barrier b. Lack of reliance c. External Barrier d. Organizational barrierarrow_forwardWhich of the following statements is correct? Moods are intense feelings that are directed at someone or something Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others. Displayed emotions and felt emotions are generally the same. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Correlation between the emotional demands of jobs and compensation is high. In what way is negotiation different from other activities in the workplace? a lack of emotion improves performance feeling bad about your performance in a negotiation is likely to improve future performance displaying negative emotions such as anger is ineffective negative outcomes do not mean that negative emotions will result a negative emotional state enhances performance Theorganization requires employees to show and considers appropriate behaviours in…arrow_forwardHow to respond to this in 100 words? Conflicts wouldn't exist in an ideal workplace, but as everyone who has worked in an office knows, that isn't always the case (Patterson, 2022). When teams are cohesive despite having a diverse range of personalities and work styles, it can be a fantastic experience; but, if organizations are not aligned, it can lead to friction, which can result in misunderstandings, personality conflicts, and poor communication (Patterson, 2022). Furthermore, communicating with coworkers remotely has opened up new channels of communication that sometimes call for diplomatic navigation (Patterson, 2022). According to the web article, “The employer must establish and carry out workplace conflict policies and procedures as well as to design and oversee conflict-resolution initiatives. This obligation is based on creating an environment at work that strives to minimize conflict among coworkers. If an HR manager becomes aware of employees having disagreements, it is…arrow_forward
- Imagine that you (from a low context culture) are sent to Japan (considered as a high context culture) to work on a project together with Japanese colleagues in your employer’s office in Japan. Please discuss how to adjust to a new communication style in the workplace in 40 to 80 words .arrow_forwardAfter a tense meeting Robert’s manager sent out an email asking the team to lay down their weapons and declare a truce. Robert’s manager was using ____________ to make his point. A. the framing effect B. charisma C. metaphors D. rhetorical questionsarrow_forwardSkills Where I used the Skill How could I show this skill to an employer Leadership Creativity Designing Effective Communication Writing Public Speaking Team Work Time Management Presentation skills Idea exchange Critical Thinking & Decision making Research Adaptability Computer skills In the table fill in the blanks and please answer fast.arrow_forward
- Assume you are holding a business meeting with five people, each from a different continent (North America, South America, Europe, Africa, and Asia), you being one of them. Which steps would you take to ensure that everyone is comfortable and that communication is good between everyone? Give a personal experience.arrow_forwardHostage and manager. These are two words that you would not usually expect to hear spoken in the same breath. However, during the first few months of 2009, workers at manufacturing facilities of 3M Company, Sony Corporation, and Caterpillar Inc. in France took managers hostage. Why? To negotiate better severance packages and benefits for laid-off employees. French workers have long been known for their aggressive and radical responses to what they feel is wrong or oppressive treatment. Says one French executive, “Protest is inscribed in the genes of French culture. In the past, peasants protested against their lords. Today the difference is that the lords are chief executives.” Protesting French workers have been known to burn piles of tires in city streets or tie up traffic with caravans of farm tractors. In one instance, striking truckers blockaded roads and highways to highlight their campaign for retirement at age 55. The labor blockade worked, as the French government relented…arrow_forwardCulture difference is one of the barriers whenever IKEA enters a new country, how would you suggest IKEA’s managers to communicate effectively with its employees to learn the IKEA way? Require about 200-300 words. Please be precise and answer the question. DO NOT COPY AND PASTE. thanks a lot!DO NOT COPY!!!!!!arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College PubUnderstanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning