Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 4, Problem 4PA
a)
Summary Introduction
To determine: The labor content.
b)
Summary Introduction
To determine: The average labor utilization.
c)
Summary Introduction
To determine: The cost of direct labor per customer.
d)
Summary Introduction
To determine: The cost of direct labor per customer.
e)
Summary Introduction
To determine: The cost of direct labor per customer with new reassignment.
f)
Summary Introduction
To determine: The capacity of the process in customers per hour.
g)
Summary Introduction
To determine: The capacity of the process in customers per hour.
h)
Summary Introduction
To determine: The capacity of the process in customers per hour.
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Mr. K’s is a very popular hair salon. It offers high quality hairstyling andphysical relaxation services at a reasonable price, so it always has unlimiteddemand. The service process includes five activities that are conducted inthe sequence described below ( the time required for each activity is shownin parenthesis):Activity 1: Welcome a guest and offer homemade herb tea (10 minutes)Activity 2: Wash and condition har (10 minutes)Activity 3: Neck, shoulder, and back stress release massage (10 minutes)Activity 4: Design and hair style and do the hair (25 minutes)Activity 5: Ring up the guest bill (5 minutes)Each activity has one employee dedicated to it. For the following questions,assume unlimited demand. Also assume that the employee at activity 1 onlyadmits new guests at the rate of the bottleneck.(a) Which resource is the bottleneck?(b) What is the capacity of the process?(c) What is the flow rate?(d) What is the utilization of the employee at activity 3(e) What is the cycle time?
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The following are the car repair shop data:
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Posh Nails
Katie Posh runs an upscale nail salon. The service process includes five activities that are conducted in the sequence described below. (The time required for each activity is shown in parentheses):
Activity 1: Welcome a guest. (1 minute)Activity 2: Clip and file nails. (3 minutes)Activity 3: Paint. (5 minutes)Activity 4: Dry. (10 minutes)Activity 5: Check out the customer. (4 minutes)Three servers (S1, S2, and S3) offer the services in a worker-paced line. The assignment of tasks to servers is the following: S1 does Activity 1. S2 does Activities 2 and 3. S3 does Activities 4 and 5. The drying process does not require server 3’s constant attention; she/he needs to only escort the customer to the salon’s drying chair (equipped with fans for drying). The time to do this is negligible. There exists only one drying chair in the salon.
Assume a wage rate of $12 per hour. What are the direct labor costs for one customer (in dollars)?
Chapter 4 Solutions
Operations Management
Ch. 4 - Prob. 1CQCh. 4 - Prob. 2CQCh. 4 - Prob. 3CQCh. 4 - Prob. 4CQCh. 4 - Prob. 5CQCh. 4 - Which of the following statements about takt time...Ch. 4 - Prob. 7CQCh. 4 - Prob. 8CQCh. 4 - How does the target manpower change as the demand...Ch. 4 - What happens to the target manpower if the labor...
Ch. 4 - Which of the following actions does not relate to...Ch. 4 - Prob. 12CQCh. 4 - Prob. 13CQCh. 4 - Prob. 14CQCh. 4 - Specialization typically leads to a higher average...Ch. 4 - Prob. 16CQCh. 4 - Prob. 17CQCh. 4 - Prob. 18CQCh. 4 - Prob. 1PACh. 4 - Prob. 2PACh. 4 - Prob. 3PACh. 4 - Prob. 4PACh. 4 - Prob. 5PACh. 4 - Prob. 6PACh. 4 - Prob. 7PACh. 4 - Prob. 8PACh. 4 - Prob. 1C
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