Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Question
Chapter 6, Problem 14PA
Summary Introduction
To determine: The difference between the PDCA cycle and Deming cycle.
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What is the difference between the PDCA cycle and the Deming cycle?a. The PDCA cycle includes four steps (plan, do, check, act), while the Deming cycleincludes six steps.b. The Deming cycle only applies in manufacturing.c. The PDCA cycle is a method for quality improvement, while the Deming cycle appliesto the product development process.d. There is no difference between the two approaches.
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___is a process of measuring the performance of a company's products, services, or processes against those of another business considered to be the best in the industry, aka best in class.
a.
Benchmarking
b.
Balanced score card
c.
All of the options
d.
Ratios
Three phases of the management process are planning, controlling, and improving. Match the following descriptions to the proper phase:Phase of Management Process DescriptionPlanning a. Monitoring the operating results and comparing the actual results with expected resultsControlling b. Rejects solving problems with temporary solutions that fail to address the root cause of the problemImproving c. Used by management to develop the company’s objective
Chapter 6 Solutions
Operations Management
Ch. 6 - Prob. 1CQCh. 6 - Prob. 2CQCh. 6 - Prob. 3CQCh. 6 - Prob. 4CQCh. 6 - Prob. 5CQCh. 6 - Prob. 6CQCh. 6 - Prob. 7CQCh. 6 - A learning curve following the power law has what...Ch. 6 - Prob. 9CQCh. 6 - Prob. 10CQ
Ch. 6 - Prob. 11CQCh. 6 - The learning curve coefficient LCC(10, 0.8)...Ch. 6 - Prob. 13CQCh. 6 - Instead of using the learning curve coefficient...Ch. 6 - Prob. 15CQCh. 6 - Prob. 16CQCh. 6 - Prob. 17CQCh. 6 - Prob. 18CQCh. 6 - Prob. 19CQCh. 6 - Prob. 20CQCh. 6 - Prob. 21CQCh. 6 - Prob. 22CQCh. 6 - Prob. 23CQCh. 6 - Prob. 24CQCh. 6 - Prob. 25CQCh. 6 - Prob. 1PACh. 6 - Prob. 2PACh. 6 - Prob. 3PACh. 6 - Prob. 4PACh. 6 - Prob. 5PACh. 6 - Prob. 6PACh. 6 - Prob. 7PACh. 6 - Prob. 8PACh. 6 - Prob. 9PACh. 6 - Prob. 10PACh. 6 - A company has 2200 employees, on average, and it...Ch. 6 - Prob. 12PACh. 6 - Prob. 13PACh. 6 - Prob. 14PACh. 6 - In October 1908, just prior to the launch of his...Ch. 6 - Prob. 2CCh. 6 - Prob. 3C
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- The customer perspective of the balanced scorecard approacha. is the most traditional view of the company.b. evaluates the internal operating processes critical to the success of the organization.c. evaluates how well the company develops and retains its employees.d. evaluates the company from the viewpoint of those people who buy its products or services.arrow_forwardWhich of the following isn't a goal of a PM program? A. limit downtime B. keep a machine running within its specifications C. Save a company money on maintenance so that the cost of its products stays competitive. D. Use fewer repair parts and less time to install those partsarrow_forwardFacts gathered about the potential customer may indicate the prospects need for the product. What is this process called? a. Summary confirmation question b. Confirmation question c. Information gathering question d. Probing questionsarrow_forward
- Which of the following will be decided by the merchandiser of a retail store? a. the store layout and display of merchandise b. the product’s quality and their specifications c. the quantity, profit margins, discounts and other promotional items for the products d. The items will be sold in the storearrow_forward1. The Production/Operations function is considered as the core function of the organization because: A. It’s the function directly responsible for converting inputs into outputs of good and services B. Most of the controllable assets of the organization are allocated to it C. Both A and B D. Neither A nor B 2. The user-based definition of quality is meaningful to A. Product designers B. Marketing personnel C. Production personnel D. Customer 3. This is much broader and long-term than competitive advantage. A. Comparative advantage B. Economic advantage C. Absolute advantage D. Strategic advantagearrow_forwardWhich one of the following statements is TRUE in the context of sequencing performance criteria? Select one: a. Tardiness is the difference between the completion time and the due date. b. The makespan is the difference between the completion time of a job and ready time for that same job when all materials, specifications, and so on were available. c. Tardiness is the amount of time by which the completion time exceeds the due date. d. Makespan is the amount of time by which the completion time exceeds the due date. e. The flow time is the difference between completion time of last job in the group and start time of first job in the group.arrow_forward
- What is the best description of the process for determining what and how the customer wants the product to perform? a. Customer loyalty b. After sales service c. Needs identification d. Customer complainsarrow_forwardthe last step of the system analysis phase in the SDLC is to a.gather data b. write system analysis report c. propose changesd. implementation and feedbackarrow_forwardWhich of the following statements about big data is false? Firms use high-powered analytical models to sift through the data it is not necessary for operations managers to be involved in implementationof the big data processes Data may be collected instantly or over a period of months The data must be organized and analyzed to be of any usearrow_forward
- Compliance with Standards. What is the primary objective of the standards element? a. To ensure that the organization meet all state and federal laws and standards. b. To ensure that the company is meeting its process safety obligations. c. To ensure that a facility remains in conformance with applicable standards, codes, regulations, and laws, including voluntary ones adopted by the company. d. None of the above.arrow_forwardThe business and industry profile section of the business plan should cover existing and anticipated profitability of firms in the targeted market segment and any significant entry or exit of firms. * O True O Falsearrow_forwardIf the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.arrow_forward
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